- It is important to take note of the date and time that the bruise was found, and account for any possibility on how the bruise might have been sustained, within or outside of the centre. With this information, please speak to your child’s teacher. Discuss with your child's teacher or the centre principal on the actions to be taken to minimize a recurrence of the accident or incident.
I hear teachers shouting at the children in my child’s centre very often. Who should I approach concerning such child management methods?
If you have any concern about the way teachers are managing children in a child care centre, please raise your observations and concerns to the centre principal. You may provide suggestions based on your observations and request the centre to follow up. Do allow the centre some time to address the issue with their staff. If the situation does not improve after your feedback, please[email ECDA] for assistance.
I have concerns about the methods adopted by the centre in disciplining my child. What kinds of child management methods are considered inappropriate, and when should I report my observations?If you are concerned about your child’s well-being and safety, it is important to contact with your child’s teachers and principal early to discuss your expectations and the centre’s child management strategies. Centres are to have a set of comprehensive guidelines on child guidance and behaviour management. Corporal punishment, humiliation, intimidation or withholding food and beverages as forms of disciplinary actions are strictly prohibited. Centre are also prohibited from using isolation and physical restriction of movements, neglect and deliberate absence of response on children under their care. If you observe any of the above, please call our ECDA Hotline at 6735 9213 and ask to speak to an operator.
My child returned home from the centre and told me that another child touched his/her private area. What should I do?If your child is old enough to provide details, please find out the context of the incident, and bring it to the attention of the teacher and centre principal. This is to help the centre address your concerns and also to reinforce the concept of “right” and “wrong” touches with the children, where age appropriate. You should talk to your child on saying “No” and going to you or a trusted adult when there are any touches that are confusing or scary. Watch out for red flags such as frequent occurrences and the use of coercion or force. It is important to work closely with your child’s teachers to develop consistent and age-appropriate strategies to address any areas of concern.
I am unhappy with the centre staff or principal’s professionalism or the way my feedback was managed. What should I do?You are encouraged to raise the matter to the principal if you have any concern on the centre staff's professionalism. Do discuss your observations with the principal constructively, and allow the centre time to work with the staff on any areas for improvement. If you have concerns about the centre principal, you may contact the centre's Headquarters (if any) and provide your feedback to them directly. You can find out most centre's Headquarters contact information on the centre's website, or through the centre staff. If the centre does not have a HQ, you can ask to speak to the licensee of the centre directly. The centre licensee is the person who is the holder of the licence from ECDA to operate the centre.
My ex-spouse and I are currently undergoing separation/divorce. I do not want my spouse to have access to my child or any of his/her information from the school. What should I do?Unless there is a court order clearly stating that your child is in your sole custody, both you and your ex-spouse have the right to have access to your child and any information pertaining to your child. We seek your understanding that the centre is not in a position to refuse either party's requests. For consistency, it is recommended that you and your ex-spouse provide and endorse a common set of written instructions to the centre regarding your preferred arrangements until a time when a court order can be obtained.
The centre has served us with a termination notice citing unhappiness with us / our child’s poor behavior. Is this an acceptable practice?ECDA advocates strong centre-parent partnerships, and we encourage parents and centres to maintain open channels of communication in order to address concerns pertaining to each child. You should check the terms and conditions stated in the child care centre’s handbook. This is typically provided by the centre and acknowledged by parents during enrolment. Details on the centre’s termination clause should be found in the handbook. Do ask the centre for a copy if you have misplaced it. In the event that both the parent and the centre are unable to reach an amicable solution after various tries, withdrawal or termination may be considered as last resort if this is in accordance to the agreement signed between both parties.