When setting up the Singpass app on your device, you will be issued a digital identity by the National Certification Authority (NCA). This is used as proof of your online identity whenever you transact with Singpass.

Your digital identity is represented by the authentication certificate issued to you. It comes with a unique serial number that can be seen in your Singpass app settings, under "Digital identity details".

The authentication certificate is valid for 1 year in Singpass app. Once it expires, you will be prompted to renew the authentication certificate. You can proceed to renew the certificate, in order to continue using the Singpass app.

View our interactive guide

Before you register for a Singpass account:

Check that you fulfil the following eligibility requirements:

• You are at least 15 years old

• You are a Singapore Citizen or Permanent Resident or Foreign Identification Number (FIN) holder.

Ensure that the address on your NRIC or FIN card is correct. If you need to update your address with the relevant authorities, please click here.

To register for a Singpass account:

• Click here to register for a Singpass account

• Register instantly with Singpass Face Verification

For Singpass Foreign User Account holders, please find the step-by-step guide here to register for Singpass.

As part of ongoing security enhancements for Singpass accounts, you may be prompted to renew your authentication certificate, even if you have recently done so. Please complete the certificate renewal process when prompted to continue using your Singpass app.

Please bring along the following documents:

For yourself –

• IC;

• Current passport (if valid at the point of application).

For your child (aged below 16 at the point of application) –

• Child's original birth certificate;

• IC of the parent who consented to the child's passport application;

• Child's current passport (if valid at the point of application).

If the consenting parent is unable to accompany the child for the collection, another person may do so on his/ her behalf with the following additional documents (for collection at ICA Services Centre only):

• Signed authorisation letter by consenting parent, which includes names and IC numbers of both parties as well as name and birth certification number of child;

• IC of the authorised person

When you set up your Singpass account, your system-generated Singpass ID is your NRIC/FIN by default. If you set up your Singpass ID before, you can click here to retrieve it online. Your Singpass ID starts with S, F, M, T, or G.

View our interactive guide

If you have set up your Singpass 2FA, you can reset your password instantly online:

1. Click here to reset your password

2. Enter your NRIC or FIN details, followed by Singpass Face Verification or SMS One-Time Password

3. Create your new Singpass password

If you have a Singpass Foreign Account, there is no need to reset your password as you can log in with your Singpass app. This does not require a Singpass password. Read more about how to set up Singpass app as a Foreign Account holder here.

Please ensure you have updated to the latest version of Google Play Store or Huawei AppGallery.

To view your Play Store version, follow these steps:

• Go to the Play Store app, tap on user account > “Settings” > “About”

• Play Store must be at least version 40

• Ensure “Play Protect certification” shows that “Device is certified”

If you are using a China ROM device with sideloaded Play Store:

• Update OS if a new version is available

• Don’t rely on the “Update Play Store” button in the Play Store app

• If the device has its own vendor's app market (eg: Oppo App Market, Vivo V-Appstore, Xiaomi Get Apps), search for Play Store on the market and update the Play Store app from there

• Otherwise, using the same method when installing Play Store on the device, manually check and update the Play Store app

Additional Guide:

• Ensure the Google or Huawei server is connectable

• Open the Play Store or Huawei AppGallery to allow the app to synchronise with the server

• If you are in China, Google service may be blocked by the local service provider. Using a Singapore roaming data plan may resolve the connection issue

If you're having trouble registering or logging in to Singpass, here are some common issues and solutions:

• Error codes: 88-UP16/98-UP021

• Error code: AUTH-E0001

• Need to update number on Singpass

• Face verification not working

• Issues registering as a foreign user account holder

Steps to download and set up my Singpass app

Note: If you are a Singpass Foreign User Account holder, use this guide instead.

1. Download the Singpass app from the official app stores:

   • Official app stores:

     • For Apple iOS devices: App Store

     • For Android devices: Google Play Store

     • For Huawei devices: AppGallery

   • Check that the developer is Government Technology Agency before you download the app.

     Security advice 🔒

     • Always check that the developer is Government Technology Agency before you download the app.

     • Do not download government apps from third-party websites as you could infect your device with malware!

2. Launch the Singpass app

   • Read the Terms & Privacy statement and tap “I Acknowledge”.Tap or swipe through the introduction screens for a quick overview of the Singpass app.

3. Log in to your Singpass account

   Enter your Singpass ID and password.Your Singpass ID is your NRIC/FIN by default. If you forgot what it is, you can click here to retrieve it. Forgot your Singpass account password? Click here to reset it.

   • Tip 💡

     • Don’t have a Singpass account? You can click here to register.

     • Singpass Foreign Account (SFA) user? Click here and follow the instructions in the link.

4. Verify your identity

   • After successfully logging in to your Singpass account, you will be prompted to verify your identity.

     • For local users with a mobile number registered with Singpass:

       • Enter the SMS One-Time Password (OTP) sent to your mobile number.

       • Perform a face scan enabled by Singpass Face Verification to verify your identity.

     • For local users without a mobile number registered with Singpass:

       • A one-time PIN will be sent to your registered address

       • Enter the one-time PIN to verify your identity

     • For overseas users:

       • Perform a face scan enabled by Singpass Face Verification to verify your identity.

     Tip 💡

     • If you have deactivated your phone’s front-facing camera and would prefer not to turn it on for Singpass Face Verification, you can request for a PIN mailer instead. Click here to learn more.

5. Check and confirm your identity details

   • Read the details, select the checkboxes and tap on "Continue".

6. Create a six-digit app passcode

   • You will enter this passcode when accessing services using the Singpass app. It does not replace your Singpass account password.

7. Set up biometric authentication (optional)

   • Depending on the available authentication function on your smartphone, you may choose to enable biometric authentication instead of typing your app passcode (e.g. fingerprint, face, etc.).

8. Complete the setup

   • Follow the remaining instructions to enable notifications (if preferred) and learn how to log in using the Singpass app.

Your Singpass app is now ready for use

• Try logging in to a service using your Singpass app by tapping or scanning the QR code.

• You can also use the Digital IC on your app at government counters!

To update your mobile number, there are several options:

 Option 1: Update Profile

• Visiting Singpass User Portal (click https://go.gov.sg/singpass-login)

• Login to Singpass User Portal using

  • Singpass App - Scan QR

  • Singpass Face Verification - Click Password Login, enter your user ID and password followed by performing a Singpass Face Verification

  • Singpass SMS 2FA (if you still have access to your old mobile number) - Click Password Login, enter your user ID and password followed by performing SMS 2FA.

• Once logged in, you can select 'Update Profile' icon to update your new mobile number.

 Option 2: Not my mobile number

• Visiting Singpass User Portal (click https://go.gov.sg/singpass-login)

• Login to Singpass User Portal - Click Password Login, enter your user ID and password

• At the SMS OTP screen, click on "Not my mobile number" and follow the screen's instructions to update your mobile number

 Option 3: Visit Singpass counters

• Visit any of our Singpass counter (click https//go.gov.sg/singpass-counters for counter locations) to seek assistance to update your mobile number

• Please bring along the necessary document for verification, such as your original NRIC or FIN card.

The authentication certificate renewal process is being implemented in phases for all Singpass users. This phased approach allows for a smoother rollout and better user experience. If you have yet to receive a prompt, do not worry – you will be notified when it is time for you to renew your certificate. In the meantime, you can continue using your Singpass app as usual.

Log in to any government digital service on your web or mobile browser by entering your Singpass ID and password. Then, select Singpass Face Verification as the 2FA method and follow the instructions on your screen to scan your face. This service works on a computer that is equipped with a web camera or on a smartphone with a front-facing camera.

As part of ongoing security enhancements for Singpass accounts, you may be prompted to renew your signing certificate, even if you have recently done so. Please complete the certificate renewal process when prompted to continue using your Singpass app.

You can scan to enter at:

• Clementi Swimming Complex

• Delta Swimming Complex

• Geylang East Swimming Complex

• Jalan Besar Swimming Complex

• Kallang Basin Swimming Complex

• MOE (Evans) Swimming Complex

• Hearbeat@Bedok Swimming Complex

• Katong Swimming Complex

• Pasir Ris Swimming Complex

• Tampines Swimming Complex

• Bukit Canberra Swimming Complex

• Woodlands Swimming Complex

• Yishun Swimming Complex

• Bishan Swimming Complex

• Sengkang Swimming Complex

• Serangoon Swimming Complex

• Bukit Batok Swimming Complex

• Choa Chu Kang Swimming Complex

• Senja-Cashew Swimming Complex

• Jurong East Swimming Complex

• Jurong Lake Gardens Pool

• Jurong West Swimming Complex

• Clementi ActiveSG Gym

• Delta ActiveSG Gym

• Enabling Village ActiveSG Gym

• Jalan Besar ActiveSG Gym

• Kallang Basin ActiveSG Gym

• ActiveSG Gym @ Toa Payoh West CC

• ActiveSG Gym @ Toa Payoh

• Heartbeat@Bedok ActiveSG Gym

• Katong ActiveSG Gym

• Pasir Ris ActiveSG Gym

• Tampines ActiveSG Gym

• Bukit Canberra ActiveSG Gym

• Woodlands ActiveSG Gym

• Yishun ActiveSG Gym

• ActiveSG Gym @ Ang Mo Kio CC

• Bishan ActiveSG Gym

• ActiveSG Gym @ Fernvale Square

• Sengkang ActiveSG Gym

• ActiveSG Gym @ Serangoon Central

• Bukit Batok ActiveSG Gym

• Bukit Gombak ActiveSG Gym

• Choa Chu Kang ActiveSG Gym

• Senja-Cashew Gym

• Jurong East ActiveSG Gym

• Jurong Lake Gardens Gym

• ActiveSG Hockey Village @ Boon Lay Gym

• Jurong West ActiveSG Gym

We will be updating this page as scanners are installed at more centres islandwide. There will also be posters at pools and gyms in the week before scanners are installed, giving you information on how to enter using them.

IC holders are required to report a change of address within 28 days of moving to the new address.

You need to update your residential address with ICA. After which, your address registered with ICA will be automatically synced with Singpass.

Update your local or overseas residential address with ICA here.