Top questions from citizens
Top Questions from Citizens
- If you are already visiting a regular Healthier SG GP clinic, you are encouraged to stay to develop and enjoy a long-term trusted relationship with a doctor who knows you well. We encourage you to commit to visiting one family clinic who will support you in developing and adopting a Health Plan. The Healthier SG family clinic will serve as the first point-of-contact to holistically manage your health.
Can I enrol with a polyclinic instead of a GP clinic? I have a chronic illness and I've been visiting my polyclinic regularly for my chronic treatment and medication. Can I still visit the polyclinic for routine checkups if I register with a GP?
You have the choice to select your preferred primary care provider under Healthier SG. We encourage you to enrol with the doctor whom you go to frequently.
For continuity of care, we strongly encourage you to choose your regular polyclinic or Healthier SG GP clinic and commit to one Healthier SG clinic for your care needs. This will help you develop a long and trusted relationship with your care provider, who will serve as your first point-of-contact to holistically manage your health. You can be assured of consistent standards of care as GP clinics and polyclinics are both guided by the same care protocols.
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Are there any differences in fees (medicine and consultations) between being enrolled with a polyclinic or a GP? Will the subsidy rates at GPs be the same as those at polyclinics?
Fees and subsidies for common chronic medications at polyclinics and GP clinics will be similar under HSG, but there may be some differences in consultation fees because GPs set their own prices privately and because of how government subsidies are given at the two settings.
From early 2024, all CHAS/MG/PG cardholders enrolled with a Healthier SG GP can opt for the new Healthier SG Chronic Tier to receive common chronic medications at prices comparable to polyclinic. Patients can enjoy subsidy rates of up to 87.5% on these whitelisted chronic medications
Patients will also enjoy additional subsidies on their consultation fees at GP clinics, subject to annual and per visit dollar limits. Patient need not pay for consultation fees in situations where the subsidy limits are higher than the consultation charges. For instance, a CHAS Green patient with one chronic condition has a per visit limit of $28. If the GP charges $25 for the consultation, a full subsidy of $25 will be provided. If the GP charges $35 for the consultation, a subsidy of $28 is provided and the patient will pay the remaining $7. On the other hand, there is no overall annual dollar limit at polyclinics but patient would need to make some small payment for every consultation visit which are already subsidised.
If you are not a CHAS/MG/PG cardholder, the prevailing GP clinic rates apply. You are advised to check the medication and consultation fees at your clinic.
Will the care provided by different GPs and polyclinics under Healthier SG be the same? What is the difference between going to GPs and polyclinics?You will receive the same level of care regardless of whether you choose to see a doctor at a GP clinic or Polyclinic as there are standard care protocols to guide doctors in managing chronic conditions such as diabetes, hypertension and lipid disorders. The protocols will also cover health screenings, medications, lifestyle adjustments, and referrals to specialist and acute care when necessary. Healthier SG GP clinics, like polyclinics, will be supported by a healthcare team managed by their Primary Care Network. We recommend that you choose a GP clinic that is convenient for you and whom you have been seeing over the years for better rapport and trust.
Will I be allowed to change the GP / polyclinic after I have successfully enrolled with Healthier SG?
Yes, you can switch clinics after you have enrolled.
You can do so via HealthHub or go to an Enrolment Station (see https://gowhere.gov.sg/healthiersg for locations). You may also call the MOH hotline at 6325 9220.
We will support one change of enrolled clinic in a year to accommodate personal preferences and changes in life circumstances, e.g., families who move house. As some residents may need more time to find a clinic that they are comfortable with at the start, we will support up to four changes for the initial enrolment period.
What are the key benefits of Healthier SG?
Having a long-term, trusted relationship with a family clinic allows your doctor to focus more on preventive care to help you stay healthy, detect health issues early and manage them well.
Healthier SG empowers you to take steps to improve your health proactively with the support of your trusted family clinic and community partners, every step of the way.
The aim is to help you enjoy:
A higher quality of life for as long as possible;
Peace of mind for yourself and loved ones; and
Ease and convenience in accessing health and community services.
Benefits after enrolment include:
One-time free first Health Plan consultation with your chosen clinic.
Healthpoints (worth $20) through Healthy 365 app after the first Health Plan consultation.
Fully subsidised nationally recommended screenings and vaccinations (for Singapore Citizens only).
From early 2024, CHAS cardholders with high medication requirements and bills can opt for Healthier SG Chronic Tier, which provides subsidies of up to 87.5% on whitelisted chronic medications, depending on income level.
From early 2024, Singapore Residents under the Chronic Disease Management Programme (CDMP) can use MediSave to pay for treatment without cash co-payment.
How will I know if I am eligible for Healthier SG?
Singapore Citizens (SC) and Permanent Residents (PR) can enrol in Healthier SG. The rollout phases will prioritise those who are more likely to need medical care or suffer from chronic illnesses.
MOH is progressively inviting Singapore Citizens and Permanent Residents aged 60 years and above via SMS to enrol with a Healthier SG clinic or polyclinic. SMS invitations will also be sent progressively to those aged 40 to 59 years.
Is there a difference in Healthier SG subsidies for each category of Community Health Assist Scheme (CHAS)/Pioneer Generation (PG)/Merdeka Generation (MG) cards?
With the launch of Healthier SG, residents who enrol with and visit their enrolled GP clinic for preventive and chronic care will receive the following Healthier SG benefits:
One-time fully-subsidised first Health Plan consultation with the chosen clinic.
Healthpoints (worth $20) through Healthy 365 app after the first Health Plan consultation.
Fully subsidised nationally recommended screenings and vaccinations (for Singapore Citizens only)
From early 2024, CHAS cardholders with high medication requirements and bills can opt for the Healthier SG Chronic Tier, which provides subsidies of up to 87.5% on whitelisted chronic medications. More details of the subsidy levels for different CHAS cardholders under the Healthier SG Chronic Tier can be found in the table below.
From early 2024, Singapore Residents can use MediSave to pay for their CDMP treatment at their enrolled Healthier SG clinic without cash co-payment, up to prevailing withdrawal limits.
Healthier SG Chronic Tier (available from early 2024)
I have change my credit card. How to update my new credit card
To change the existing credit card being used in the app now, you can simply tap on "REMOVE CARD" in the top left drop-down menu. Once you are done with that, you can tap on "ADD CARD" from the same top left drop-down menu and proceed to enter your new credit card information.
I am well but I had tested positive for COVID-19. What should I do?
If you have mild acute respiratory infection, you should recover at home with appropriate infection prevention control measures.
If you are unwell, but need to leave your home, please adopt all the following precautions:
Always wear a mask.
Avoid crowded places, including hospitals and nursing homes.
Avoid contact with vulnerable persons such as the elderly.
If you have severe, prolonged, or worsening ARI symptoms, you should seek medical help.
Medically vulnerable persons (i.e. seniors and those with chronic medical conditions) that have ARI symptoms, as well as persons with severe, prolonged or worsening ARI symptoms, should see a doctor. The updated advisory for persons who are at increased risk of severe COVID-19 can be found at this link.
Persons with mild ARI symptoms should stay at home until symptoms resolve.
If you test positive with an ART test, you should regard yourself as being infected with COVID-19.
Avoid close contact with others while still symptomatic. You may return to normal activities when your symptoms resolve.
If you have a need to go out while symptomatic, please exercise social responsibility to avoid infecting others
Wear a mask, minimise your social interactions and avoid crowded places, do not visit vulnerable settings such as hospitals and nursing homes, and avoid contact with vulnerable persons, such as the elderly.