- The Centre User's access is calibrated by Centre Admin. You may check with your Centre Admin.
Can I apply for common changes for three out of my 10 centres?No, the change must be uniform and applicable across all 10 centres.
Can I have the same centre administrator/user across all my centres?Yes, you can have the same centre administrator or user for more than 1 centre
Can the HQ admin/user be a centre admin/centre user too?Though it is possible for a HQ User to also be a Centre User, but there is generally not a need to assign a centre user role to the HQ User. This is because HQ Users can already view the information of all the centres tagged to HQ. In addition, a person can hold both HQ and centre user role, if the UEN of the centre user happens to be a different UEN from the HQ UEN.
Can the user and administrator be the same person?Although a user can hold both the Centre Admin and Centre User roles in CMS, it's important to note that there can be a maximum of only three active users with the Centre Admin role in CMS at any given time.
Does the centre/HQ administrator need to carry out a monthly user access review i.e. System Access Review (SAR)?Presently, CMS requires all centres to perform the System Access Review (SAR). It is a monthly review of all user’s account in CMS. All centres will need to submit the SAR monthly to ensure that only authorised users have access to CMS. If there is no verification submitted for 2 consecutive months, all the accounts under the centre/HQ/POP will be inactivated. This means that all the account holders will not be able to login to CMS
How do centres create centre/HQ administrators?
Centre Admin/HQ Admin can only be appointed by the Centre Key Appointment Holder (KAH). To appoint an administrator, the KAH will need to go via [https://go.gov.sg/cmsform] and log in with CorpPass to complete the creation or revocation form.
How do I contact Early Childhood Development Agency?
You may wish to perform a search to find the information you need using the ‘Search’ function in our website or you can take look at our Frequently Asked Questions (FAQs) under the Parents, Operators and Educator Childhood Educators. Alternatively, you can also call our general hotline at 6735 9213 or write to [ECDA Contact]("email@example.com") .
In the event that a staff resigns and joins another company, will he/she sees information of both centres if I do not revoke his/her access to CMS?Yes, the centre bears the responsibility of promptly revoking access to CMS for any staff who leaves the centre. To ensure a seamless process, it is advisable for centres to designate at least two HQ/centre administrators, allowing either administrator to carry out the access revocation timely, when needed.
My centre already has HQ account in ONE@ECDA. How is the HQ function in CMS different from HQ function in ONE@ECDA?Centres with existing HQ access in ONE@ECDA will have access to HQ function in CMS upon rollout. Essentially, HQ function serves different purposes across both systems. The table below summarises the main difference between CMS and ONE@ECDA HQ management. CMSONE@ECDABulk application option available for dpecfic functions(i.e HQ user can submit single application for the same change across different centres) Eg Change in Director, Change in Centre nameHQ users can submit/review/be notified of all educator related applications, depending on approval structure selected.-> Bulk applications submitted by HQ user only.-> Centres will be notified of the application status.-> Applications submitted by either centre and/or HQ (depending on selected approval structure)-> Centre and HQ will be notified of the application statuts
What are the benefits of having a HQ user?HQ user is able to perform bulk applications if applies to all centres (e.g, change in fees for all centres)
What can I do with CMS?Please refer to table below for the different functions (non-exhaustive) in CMS. LicensingApplication/ Renewal of Licence, Change in Class of LicenceC entre infoCentre Profile, Fee Structure, Programme DetailsRegulatoryApplication for changes to centres’ operationsChild InfoRecord of children’s particularsAdmin (HQ)Centralised HQ administration for a group of centresSubsidyApplication for subsidies and Child Care Financial AssistancePreschool Search PortalSupport parents’ search for centres and facilitate registration of parents’ interest
What if the centre administrator forgets his or her password?
As login to CMS is via CorpPass, you may visit [www.corppass.gov.sg] to find out how to reset your password.
What is the criteria to apply for HQ access/account in CMS?In order for centres to form a HQ, there should be at least 2 centres. And the user with the Centre Admin role from either one of the centre will be able to initiate the application for HQ in CMS.