Fees are dependent on factors such as venue/location and costs of providing the product.

• There could be a variety of factors as to why the payment was unsuccessful such as connectivity issues, pop up blocker enabled etc. You can check your bank statement to verify if the payment has been successfully deducted.

• If payment was unsuccessful, follow the steps below:

  • Disable the pop-up blocker on your internet browser (For steps on how to disable the pop-up blocker, click here)

  • Clear your browser cache (For steps on how to clear your browser cache, click here)

  • Restart your browser

  • Re-book/ Re-register for the product (e.g. course, events, facility etc)

• If the problem persists, please send us a full screen capture of the error/issue you have encountered via www.pa.gov.sg/feedback.

• If payment was successful and you received the payment confirmation email but not the booking confirmation email, please inform us via the www.pa.gov.sg/feedback. Kindly include the PA reference number (which can be found in your payment confirmation email), product code (e.g. course code/ event code), date/ time of attempted booking and any other relevant information to facilitate our investigation.

PAssion Members will be eligible for discounted fees on products (courses, activities, resource booking) offering PAssion Member's rate(s).

Facility charges are dependent on, amongst other factors, the location of the facility, the demand, time of the day and day of the week.

Course fees are dependent on, amongst other factors, the venue where the course is held and the demand.

Please submit the screenshot of your receipt to www.pa.gov.sg/feedback.

Promo codes typically allow users to enjoy special discounts and perks and their usage is subject to terms and conditions. Users will need to apply the promo code at the Payment Summary page before checkout.

For the Feb promo code (2% off products, capped at $2), the following terms and conditions apply:

You will be able to collect the coupon first for subsequent usage. Redemptions will be on a first-come, first-served basis and whilst stocks last.