With the roll-out of the CDC Vouchers Scheme, participating merchants and hawkers can expect the following:

• Next-day payout*

• No Commissions or fees

• No need to count physical vouchers

• *Merchant would need to ensure bank account/PayNow proxy (handphone, NRIC or UEN) provided to PA are accurate in order to achieve the reimbursement timeline.

To enable this, merchants will use the RedeemSG Merchant app to easily accept vouchers and tally transactions. CDC Ambassadors will assist participating merchants and hawkers to successfully onboard the CDC Vouchers Scheme.

There are two (2) key stages of participation:

1) Stage 1 - Register your interest with

• the CDC Ambassadors, or

• b) the Digital Ambassadors from the SG Digital Office,

• c) register your interest with your CDC (https://vouchers.cdc.gov.sg/merchants/info/#merchantreginterest)

2) Stage 2 - A CDC Ambassador will get in touch with you for the sign up and onboarding. Training will be provided during the onboarding process.

To assist merchants in the registration of interests and onboarding process, IMDA's Digital Ambassadors and CDC Ambassadors are deployed island-wide. The IMDA's Digital Ambassadors can be identified by the uniform and button badge that they will be wearing during deployment and can be identified by the official lanyard and button badge during deployment as shown below.

More information available here: https://vouchers.cdc.gov.sg/merchants/faq/

All participating merchants and hawkers will be featured on go.gov.sg/cdcvouchersmerchants so residents can conveniently search for shops nearest to them. You are required to prominently display the CDC Voucher decal at their stall / shop front for visibility to customers.

Please visit the CDC website https://vouchers.cdc.gov.sg

Please register your interest with your CDC using the respective CDC forms below. To find out which CDC your stall falls under, please key in your postal code using the district locator. An officer will be in touch with you within 14 calendar days upon submission of the form on the status of your registration.

• Central Singapore CDC https://go.gov.sg/csmerchantreg

• North East CDC https://go.gov.sg/nemerchantreg

• North West CDC https://go.gov.sg/nwmerchantreg

• South East CDC https://go.gov.sg/semerchantreg

• South West CDC https://go.gov.sg/swmerchantreg

  
  

In case of enquiries, please contact our hotline at 6225 5322. The operating hours of our hotline are:

• 8am to 6pm, Mondays to Sundays, except Public Holidays (PH)

• 8.00 am to 1.00 pm on eve of the 3 public holidays, namely New Year, Chinese New Year and Christmas

If you have submitted your application and have not received a reply after 14 calendar days from the date of submission, please contact your respective CDCs to check on the status of your application. We seek your patience as our Ambassadors are reaching out to a large number of merchants progressively in the next few months.

• Central Singapore CDC - pa_centralsingapore@pa.gov.sg

• North East CDC - northeast_cdc@pa.gov.sg

• North West CDC - northwest_cdc@pa.gov.sg

• South East CDC - southeast_cdc@pa.gov.sg

• South West CDC - southwest_cdc@pa.gov.sg