Who is eligible for the CDC Vouchers Scheme?
Each Singaporean household can claim $300 in CDC Vouchers 2023. $150 can be spent at participating heartland merchants and hawkers, and the other $150 can be spent at participating supermarkets.
What is the CDC Vouchers Scheme 2023?
In January 2023, every Singaporean household can claim $300 in CDC Vouchers. This is part of the enhanced support under the Assurance Package to help cushion the impact of additional Goods & Services Tax (GST) for Singaporean households and the $1.5 billion Support Package announced in October 2022. The value of the vouchers will be allocated equally (i.e., $150 each) to be spent at participating heartland merchants and hawkers, or at participating supermarkets. Singaporean Households have until 31 December 2023 to claim and spend their CDC Vouchers 2023.
How do I/my household apply for the CDC Vouchers Scheme?
All Singaporean households will receive a notification letter on how to claim their CDC vouchers at go.gov.sg/cdcv.
Only one member representing the household needs to make the claim digitally via Singpass at go.gov.sg/cdcv.
Why are the CDC vouchers in fixed denominations? Can we choose or key in the exact amount of vouchers we want to use (for example, $1.50)?
The vouchers are in fixed denominations because it is less confusing for residents, especially the digitally less-savvy, and reduces the chance for errors to occur when residents key in the amount. The CDCs and Govtech had several rounds of consultations with residents and merchants to gather feedback on the design of the denominations.
For the CDC Vouchers to be used at heartland merchants and hawkers, the fixed denominations of $2, $5 and $10 allow residents to make purchases at different heartland shops and hawkers. For example, residents may patronise mini-marts or mom-and-pop shops, to purchase groceries or other essential household items, and services such as dental clinics, or hair salons.
For the CDC Vouchers to be used at supermarkets, the larger denominations ($5 and $10) will come in handy as the purchase amounts are typically larger due to the nature of goods sold at supermarkets.
Can I share the voucher with my household members?
Yes, the vouchers can be shared with your household members via the following method. Click on "Share" button to copy the unique voucher link and paste into any preferred messaging apps e.g. SMS/ Whatsapp/ Telegram.
Please refer to diagram below for illustration. Recipients are advised to be careful with sharing unique voucher links with others, as this would allow them to spend the household's vouchers. To ensure that you safekeep your unique voucher links, we urge you to share only when necessary and to the right parties. We seek your understanding that there will be no reinstatement made for vouchers that were shared erroneously.
Why do I need to show the voucher QR code to the merchant instead of scanning a QR code from the merchant?
CDCs in partnership with Open Government Products, GovTech, had previously tested the model in which the customer scans the merchant's QR. While this is technically possible, we identified it would come with the following drawbacks: a) If customers were to scan merchants' QR, all citizens will need to download a mobile app. b) Digitally less-savvy residents would be excluded from the scheme if they do not download an app or have an e-wallet, unless we specially cater for paper vouchers on top of the e-wallet. c) We have also found through previous trials with residents that selecting the exact amount to be spent (as in an e-wallet model) was confusing for some residents and error prone. To ensure that the digital system caters to both digitally savvy and digitally less-savvy residents, we have designed the digital solution such that merchants and residents will have the same workflow regardless of whether digital or paper is used -- residents will present the digital/ paper voucher, and merchants will scan digital/paper vouchers.
When do the CDC Vouchers 2023 expire?
The CDC Vouchers 2023 will be valid until 31 December 2023. More details on the upcoming tranches will be announced in due course.
How do I claim or retrieve my household's CDC Vouchers? Do I need to claim twice?
Only one member representing the household needs to make the claim digitally via Singpass at go.gov.sg/cdcv.
Visit go.gov.sg/cdcv, select CDC Vouchers 2023 and login with Singpass to claim your vouchers.
You may also use go.gov.sg/cdcv to retrieve your previous voucher link by logging in to Singpass again.
There will only be 1 voucher link sent via SMS, that will contain both the CDC Vouchers for using at participating heartland merchants and hawkers, and at participating supermarkets. These vouchers can be used till 31 December 2023.
You can refer to the step-by-step infographics (https://vouchers.cdc.gov.sg/residents/how-to-claim-cdc-vouchers/) or the notification letter on how to claim and spend the $300 CDC Vouchers.
What do I need to claim the vouchers?
You will require a valid Singpass account and smartphone to login and claim your vouchers. Singpass is needed to verify your identity and prevent fraudulent claims on behalf of your household. Please refer to the step-by-step infographics (https://vouchers.cdc.gov.sg/residents/how-to-claim-cdc-vouchers/) on how to claim your household's 2023 CDC vouchers or the notification letter.
I encountered problems with accessing my Singpass account.
Reach out to the Singpass team (https://www.singpass.gov.sg/home/ui/contact-us). Alternatively, you may visit a Singpass counter located in all Community Centres/Clubs (CC) across Singapore for assistance.