For PAssion Silver Concession Card:

You can apply for a replacement for your lost card via:

• Online

  • TransitLink website at www.transitlink.com.sg/lost-card-replacement

  • TransitLink SimplyGo mobile app (Download links for: Apple App Store  | Google Play)

  • TransitLink Kiosk

• In Person

  • Visit any SimplyGo Ticketing Service Centre with your original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. Anyone helping you to apply for a replacement would have to present his or her own original NRIC/Passport in addition to the above-mentioned items.

Please note that a replacement fee of $16.10/$15.10* is applicable.

*Enjoy discounted administrative fee when you apply for your replacement at Self Service Channels such as online, mobile app and SimplyGo Kiosk

A lost card report will be filed automatically once you replace your concession card. For security reasons, the loss report is irreversible once it is logged into the system.

The lost card will be deactivated and would no longer be usable even if found. TransitLink will refund the remaining travel value in your card after the lost card report has been filed. You will need to provide your mobile number to the SimplyGo Ticketing Service Centre, or input your mobile number when applying for the lost replacement via e-Service on the TransitLink website and TransitLink SimplyGo mobile app, to process the refund. You will receive a claim number via SMS to collect your refund at any SimplyGo Ticket Office after 7 working days. TransitLink will not be liable for any misuse before the lost card report is filed.

You will also have to inform the National Library Board (NLB) of the lost concession card to avoid any misuse. You may call NLB's helpdesk at 6332 3255. Your existing yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.

For PAssion Silver Card (Non-Concession):

Please call PA Contact Centre Hotline at 6225 5322, which operates daily from 8am to 6pm (excluding public holidays), for assistance. Alternatively, you may get your lost PAssion Silver Card (Non-Concession) replaced at your nearest Community Club/Centre (CC). Please note that a replacement fee of $7.50 is applicable. The replacement card will be mailed to you in about 3 weeks.

You may also approach your nearest CC for assistance to file for a refund of the remaining travel value in your card after the loss report has been filed. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card after 28 working days. Should there be any misuse before the card is cancelled, PA will not be liable to issue any refund.

You will also have to file a loss report with the National Library Board (NLB) to deactivate your card to prevent any misuse. You may call NLB's helpdesk at 6332 3255. Your existing yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.

You can top up your PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) via the following channels:

• TransitLink Ticket Offices

• Concession Card Replacement Offices

• Passenger Service Centres at all Train Stations

• TransitLink Kiosks

• General Ticketing Machines

• Top Up Machines

• Add Value Machines

• Top Up Terminals at Community Clubs (only credit or debit card payment accepted)

• POSB/DBS and OCBC ATMs

• Selected Locations, e.g. 7-11 and Cheers outlets

A minimum top up of $10 is required. A convenience fee per transaction may be applicable for some of the above top up modes. The maximum stored value of the PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) is $500.

• Age - The PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) is only for Singapore Citizens aged 60 and above. In comparison, anyone of any age can apply for the current PAssion Card.

• Membership duration - PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) holders enjoy a free 7-year membership, while current PAssion Card holders enjoy a 5-year paid membership subject to a membership fee.

• Public transport fares - Both the PAssion Card and the PAssion Silver Card (Non-Concession) are adult ez-link cards whereas PAssion Silver Concession Card holders get to enjoy concessionary fares when travelling on public buses and train services.

For both card types, membership comes with privileges and benefits at Community Centres/ Clubs (CCs) and PA Outlets, as well as participating PAssion merchant outlets. PAssion Silver members can also get special discounts over and above these. The easy contactless payment function of the card also enables payment for:

• CC and PAssion WaVe courses;

• Transit services (e.g. MRT, LRT, Bus and Taxi);

• Motoring charges (e.g. ERP charges, only for 2nd Generation IU);

• Retail and services payment (e.g. 7-Eleven, NLB, etc); and

• Earn yuu Points and enjoy amazing offers and rewards at over 1,000 places which include Cold Storage, CS Fresh, Guardian Health & Beauty, 7-Eleven, Giant, BreadTalk, Toast Box, Butter Bean, Food Junction, Food Republic, Food Opera, ThyeMoh Chan, Mandai Wildlife Reserve (home to Singapore's wildlife parks including Singapore Zoo, River Wonders, Night Safari and Jurong Bird Park) and Singtel.

They can also enjoy the following benefits:

• Complimentary 5-year National Library Board (NLB) Partner Membership (Applicable to Singaporeans and PRs only); and

• Exclusive privileges on eCapitaVoucher and deals on the CapitaStar App.

Below is a summary of the eligibility criteria and benefits of the listed cards:

Please refer to the PAssion Card website for the full list of privileges and benefits.

You will need to bring along your new PAssion Silver Concession Card and original NRIC, and visit any TransitLink Ticket Office or Concession Card Replacement Office to activate your card.

Please call the PA Contact Centre at 6225 5322 (8am to 6pm, Mondays to Sundays, excluding Public Holidays) for assistance.

Gentle note on the following:

• Step 1: Provide us your Name, NRIC/FIN/Passport No, Date of Birth, Contact and Address for verification and PA will liaise with EZ-Link Pte Ltd to de-activate your card from misuse.

(Note: De-activation is permanent and card cannot be reinstated for security purposes. It will take up to 48 hours from the time of reporting the lost card for the ez-link function to be blocked by EZ-Link Pte Ltd)

• Step 2: Go to the nearest CC for us to assist you with a replacement card at $7.50

• Step 3: Complete the 'EZ-recover application for PAssion EZ-Link Card' form available at the CC office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to CC office.)

• Step 4: Email National Library Board (NLB) at enquiry@nlb.gov.sg to report loss of PAssion Card if you are a registered NLB user. Alternatively, you can drop by your nearest Community Club (CC) to report the loss of your PAssion Card and to file for any refund (at best efforts by EZ-Link Pte Ltd).

You can renew your PAssion Card membership at the CC or online at www.onepa.gov.sg. You may renew as early as up to 24 months before the expiry date.

If you are holding a co-brand card, please approach the original card issuer. E.g. If you are holding a PAssion POSB Debit Card, please approach POSB.

For Singaporeans turning 60 years old, you will receive an invitation pack one month before your 60th birthday. You can submit your application online via the TransitLink website, via the TL SimplyGo mobile app (Download links for: Apple App Store  | Google Play), at TransitLink Ticket Offices or at Concession Card Replacement Offices. You can expect to receive the PAssion Silver Concession Card in approximately 2 to 4 weeks from the date of application. If your application is not received by the deadline indicated, a PAssion Silver Card (Non-Concession) will be issued and mailed to you instead.

Yes. The person helping you to activate your new PAssion Silver Concession Card will have to present his or her own original NRIC/Passport, together with your new PAssion Silver Concession Card and NRIC for verification.

You can apply for the PAssion Card at the following:

• All Community Clubs (CCs)

• Offsite Road Shows (which occur periodically)

• Online registration at: www.onepa.gov.sg

You can sign up via onePA website at www.onepa.gov.sg. However, Singpass login is required. If you don't have Singpass, please proceed to your nearest CC to assist with your membership application instead.

The PAssion Silver Concession Card combines the existing Senior Citizen Concession Card (purple) and the PAssion Card into a single card for seniors to enjoy greater convenience and access to more benefits and privileges than before. All Singapore Citizens who reach their 60th birthday will be notified to apply for the PAssion Silver Concession Card. A recent photograph is needed when applying for the PAssion Silver Concession Card. After two months of the notification, if no application is submitted, a PAssion Silver Card (Non-Concession) with no photograph will be issued and mailed to the senior citizen.

• Free PAssion Silver Membership. With this card, Singapore Citizens aged 60 and above will receive special privileges and benefits at Community Clubs, PA Outlets as well as participating PAssion Silver merchant outlets, on top of the existing benefits and discounts given to all PAssion Card members (of all ages) at over 2,000 outlets.

• PAssion Silver Concession Card holders can enjoy concessionary fares when travelling on public buses and train services. They can also complete pedestrian crossings fitted with Green Man + at a more comfortable pace.

For more information on the following, please visit the relevant websites:

(i) PAssion Silver Concession Card or PAssion Silver Card (Non-Concession), including complete merchant list, please visit https://www.onepa.gov.sg/passion-card. Participating merchants will also display the below decal at their shop fronts.

(ii) Concessionary fares and travel passes, please visit www.transitlink.com.sg.

(iii) Locations of Green Man + fitted crossings, please visit www.onemotoring.com.sg

The 5-year PAssion Card membership fees are:

• $12.00 for a Principal Card (for ages between 18 and 59 years old);

• $10.00 for a Principal Card (for ages below 18 years old, and 60 years old and above)

The above fees are membership fees only and do not include any ez-link stored value. The PAssion Card is an adult ez-link card and cannot be used for concessionary fares for public transport by Senior Citizens, NSmen, Students and Children.

** To encourage more families to participate in CC courses and activities, PA has a scheme to encourage participation where children below 18 can be tagged as Supplementary Members to their parent's Principal Card at no additional cost. However, these children will have no cards issued to them.

There is no nationality or age limit for this card application, all are welcome.

As a Principal PAssion Cardholder, parents have the option of adding their children who are below 18 years of age as supplementary members to their PAssion Card membership at no cost. NO card will be issued to the supplementary member. With the supplementary membership, the child will enjoy discounts for courses/activities at CCs/PA outlets.