Why was my eNETs payment unsuccessful for my onePA bookings?

There could be a variety of factors as to why the payment was unsuccessful such as connectivity issues, pop up blocker enabled etc. You can check your bank statement to verify if the payment has been successfully deducted.

If payment was unsuccessful, follow the steps below:

• Disable the pop-up blocker on your internet browser (For steps on how to disable the pop-up blocker, click here)

• Clear your browser cache (For steps on how to clear your browser cache, click here)

• Restart your browser

• Re-book/ Re-register for the product (e.g. course, events, facility etc)

If the problem persists, please send us a full screen capture of the error/issue you have encountered via www.pa.gov.sg/feedback.

If payment was successful and you received the payment confirmation email but not the booking confirmation email, please inform us via the www.pa.gov.sg/feedback. Kindly include the PA reference number (which can be found in your payment confirmation email), product code (e.g. course code/ event code), date/ time of attempted booking and any other relevant information to facilitate our investigation.