If you're having trouble registering or logging in to Singpass, here are some common issues and solutions:

• Error codes: 88-UP16/98-UP021

• Error code: AUTH-E0001

• Need to update number on Singpass

• Face verification not working

• Issues registering as a foreign user account holder

Steps to download and set up my Singpass app

Note: If you are a Singpass Foreign User Account holder, use this guide instead.

1. Download the Singpass app from the official app stores:

   • Official app stores:

     • For Apple iOS devices: App Store

     • For Android devices: Google Play Store

     • For Huawei devices: AppGallery

     Security advice 🔒

     • Always check that the developer is Government Technology Agency before you download the app.

     • Do not download government apps from third-party websites as you could infect your device with malware.

2. Launch the Singpass app

   • Read the Terms & Privacy statement and tap “I Acknowledge”.

3. Log in to your Singpass account

   Enter your Singpass ID and password.
   Your Singpass ID is your NRIC/FIN by default. If you forgot what it is, you can click here to retrieve it.
   Forgot your Singpass account password? Click here to reset it.

   • Tip 💡

     • Don’t have a Singpass account? You can click here to register.

     Singpass Foreign Account (SFA) user? Click here and follow the instructions in the link.

4. Verify your identity

   • If you have an existing Singpass app and are setting up your Singpass app on a another device, you may proceed with the app-to-app setup flow

     • This would only require scanning the Singpass QR code, and bluetooth enabled on both old and new devices

   • For local users with a mobile number registered with Singpass:

     • Enter the SMS One-Time Password (OTP) sent to your mobile number.

     • Perform a face scan enabled by Singpass Face Verification to verify your identity.

   • For local users without a mobile number registered with Singpass:

     • A one-time PIN will be sent to your registered address

     • Enter the one-time PIN to verify your identity

   • For overseas users:

     • Perform a face scan enabled by Singpass Face Verification to verify your identity.

   • Tip 💡

     • If you have deactivated your phone’s front-facing camera and would prefer not to turn it on for Singpass Face Verification, you can request for a PIN mailer instead. Click here to learn more.

5. Check and confirm your identity details

   • Read the details, select the checkboxes and tap on "Continue".

     

6. Set up biometric authentication (optional)

   • Depending on the authentication function available on your smartphone, you may choose to enable biometric authentication instead of typing your app passcode (e.g. fingerprint, face, etc.).

7. Complete the setup

   • Follow the remaining instructions to enable notifications (if preferred) and learn how to log in using the Singpass app.

     

Your Singpass app is now ready for use

• Try logging in to a service using your Singpass app by tapping or scanning the QR code.

• You can also use the Digital IC on your app at government counters.