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I'm having issues logging in with Singpass. What do I do?

Updated by KAMPUNGSPIRIT

If you are unable to use Singpass, there are usually a few scenarios:

  • Singpass registration issue - OTP / SFV failure or Server error / Cards unable to show (Your card details could not be loaded or displayed within the Singpass app): Please reach out to Singpass help desk at +65 6335 3533

  • Unable to launch Singpass app: Ensure your browser allows the Singpass app to automatically launch when you tap the QR code

  • No response after tapping 'Approve' for Singpass login: Disable Face ID or fingerprint as your preferred login method

  • sgID approval failure: Reset sgID in the Settings page within the Singpass app. If this is not available, try re-installing your Singpass mobile app.

Please check that:

  • You are using the latest version of Singpass. You can also try deleting and reinstalling the app again.

  • Your device is not jailbroken, using screen mirroring, or compromised.

  • You are at least 15 years old and eligible for Singpass. If you've just turned 15, see how to register for Singpass.

  • For further assistance, please refer to https://ask.gov.sg/singpass.

Topics:

Voucher donationsMember of Public

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