Only one member representing the household needs to make the claim digitally via Singpass at go.gov.sg/cdcv.

1. Visit go.gov.sg/cdcv, select CDC Vouchers 2023 and login with Singpass to claim your vouchers.

2. You may also use go.gov.sg/cdcv to retrieve your previous voucher link by logging in to Singpass again.

3. There will only be 1 voucher link sent via SMS, that will contain both the CDC Vouchers for using at participating heartland merchants and hawkers, and at participating supermarkets. These vouchers can be used till 31 December 2023.

You can refer to the step-by-step infographics (https://vouchers.cdc.gov.sg/residents/how-to-claim-cdc-vouchers/) or the notification letter on how to claim and spend the $300 CDC Vouchers.

You will require a valid Singpass account and smartphone to login and claim your vouchers. Singpass is needed to verify your identity and prevent fraudulent claims on behalf of your household. Please refer to the step-by-step infographics (https://vouchers.cdc.gov.sg/residents/how-to-claim-cdc-vouchers/) on how to claim your household's 2023 CDC vouchers or the notification letter.

Reach out to the Singpass team (https://www.singpass.gov.sg/home/ui/contact-us). Alternatively, you may visit a Singpass counter located in all Community Centres/Clubs (CC) across Singapore for assistance.

If you have set up your Singpass 2FA, you can reset your password instantly online:

1. Visit Singpass Portal

2. Select 'Services' on the top scroll bar

3. Select 'Reset password'

4. Enter your NRIC or FIN details, followed by Singpass Face Verification or SMS One-Time Password

5. Create your new Singpass password

   
   

Alternatively, you may request for a PIN mailer to be sent to your registered address. You will receive your PIN mailer in 3 working days. You may choose to visit a Singpass counter located in all Community Centres/Clubs (CC) across Singapore for more assistance.

Yes, the CDC Vouchers Scheme 2023 is a new tranche. The vouchers from the previous two tranches have expired on 31 December 2022. Visit go.gov.sg/cdcv, select CDC Vouchers 2023, and login with Singpass to claim your vouchers.

Yes, you may authorise a non-household member to claim your household vouchers. He or she should bring along your notification letter sent to your household, a completed Authorisation Form and necessary supporting documents (specified in the authorisation form) to the CC.

Link to authorisation form: https://vouchers.cdc.gov.sg/files/UpdatedV2%20-Voucher%20Claim%20Authorisation%20Letter%20for%202023%20as%20at%2011%20Jan%2023.pdf

When you sign up for your vouchers, a One Time Password (OTP) will be sent to the mobile number you have keyed in for verification.

If you had keyed in the wrong mobile number, you will not receive the One Time Password and you can return to the previous page to key in your mobile number again. Vouchers will only be sent after you have verified your mobile number, which helps to ensure vouchers will not be sent to the wrong mobile number.

The SMS is identifiable by the sender named "RedeemSG". Please also check that your unique voucher link starts with the following prefix https://voucher.redeem.gov.sg. Do not trust vouchers starting with other prefixes. A typical SMS from RedeemSG will look like the screenshot on the above. Please note that the masked NRIC portion and exact voucher link URL blurred will vary.

To retrieve the voucher link for CDC Vouchers 2023, please visit go.gov.sg/cdcv and login with Singpass again. You will be able to get the voucher link sent to you via SMS.

The page will display the name of the family member who has claimed the vouchers on behalf of the household after you have completed the login with Singpass. You may wish to check with that household member for the voucher link.