My screen is cracked, where can I repair my PLD?
Firstly, your PLDs are covered with insurance and warranty for 3 years. Please do not send the device to an unauthorized or 3rd party repair shop during the 3 years as this would void them.
Follow the instructions below:
Have your child bring the device to the ICT helpdesk in school to have an ICT staff do a 1st level troubleshooting/check.
If the issue cannot be solved or is a physical damage. The staff will advice on the next steps and pass an insurance form for your child to bring back and fill-up. (the insuree is your child, please use your child's name in the form) *for pencil, please use alternative option below.
Bring back the form to the helpdesk to have us send the device to Asiapac on your behalf through the fortnightly pick service. The servicing may take up 6-8 weeks. On this leaving the device with us. We will offer a temporary device to your child during this wait.
*Alternatively, you may decide to bring the device (iPad/Pencil only) to an authorized Apple Service Centre on your own but you will have to pay a service charge. Please bring back the iPad for us to check and bring into the DMA after servicing.
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