Firstly, your PLDs are covered with insurance and warranty for 3 years. Please do not send the device to an unauthorized or 3rd party repair shop during the 3 years as this would void them.

Follow the instructions below:

1. Have your child bring the device to the ICT helpdesk in school to have an ICT staff do a 1st level troubleshooting/check.

2. If the issue cannot be solved or is a physical damage. The staff will advice on the next steps and pass an insurance form for your child to bring back and fill-up. (the insuree is your child, please use your child's name in the form) *for pencil, please use alternative option below.

3. Bring back the form to the helpdesk. We will send the device to Asiapac on your behalf, through the fortnightly pick-up service. The servicing may take up 6-8 weeks. In the mean time while the device is in service, we will offer a temporary device to your child.

   *Alternatively, you may decide to bring the device (iPad/Pencil only) to an authorized Apple Service Centre on your own but you will have to pay a service charge. However, please bring back the iPad for us to check and enroll it into the school DMA.

After the expiry of the device insurance and warranty, students can still send their device to the AsiaPac service centre for repair. They will then provide you with the cost of repair and students/parents will have to decide whether to take up the repair based on the quotation received. Alternatively, students can consider going to alternative service centres (e.g. shops) to perform the repairs after the insurance and warranty is over.

Note: PLDs come with 3 years of Insurance and Warranty. Please DONOT use a 3rd party repair service during this period. 3rd party repair would void the insurance and warranty and any FAILED repair by a 3rd party will not be accepted by the service.

Please inform an ICT staff at the ICT helpdesk or use the form at http://go.gov.sg/naspwdreset to have a staff remedy the situation remotely. The staff will contact you via school email for remote service.

Lost in school

1. Trace back your steps to your last classroom/visited venue.

1. Check with the General Office(GO), if anyone has passed them the any lost devices.

1. Follow the Lost reporting procedure below.

Lost Reporting

1. Inform the school ICT Helpdesk regarding the lost device*

2. Report to police after effort has been made to look for the device.

3. Inform the school ICT Helpdesk for subsequent action.

* ICT Staff can lock the iPad, provided that the device is on and connected to the wifi.

* ICT Helpdesk will provide a temporary iPad to use in the mean time.

The school hour profile is set from 5 am to 3 pm during the school terms.The option A and B profiles will only be available outside this timing.More details can be found at https://go.gov.sg/nass-mg-guide

Yes, you can. To opt into Option A, parental-control, please fill in this form link. The form is usually processed at the end of the month.

Do note that opting for Option A and changing any setting would undo the existing safeguards that the school has set up. To reinstate the safeguards manually under option A entails a lot of work on the parents' end to replicate the safe learning environment the school has set up.

For Option B, no restrictions, please write to the school at nass@moe.edu.sg with a request for Option B and leave your contact number. The ICT HOD/SH will be in contact to discuss in detail.

For reverting back to default profile, write to the school or inform the GO, ICT helpdesk or your child's form teachers.

PLD’s are assigned the Default profile during rollout. However, parents can opt-in/request for options A and B respectively.

• In the Default profile, the school manages the iPad restrictions, during and after school hours.

• While in Option A, the parents gain control after the designated school hours. *

• While in Option B, the PLD has no restrictions applied to the PLD after school hours. **

Parents who prefer the DMA to remain school-managed, but want to have a stricter restriction can request one of the school’s special profiles:

• Longer sleep hours (8pm to 6:30 am, originally 11pm to 5am)

• No youtube during dinner time (5 - 7pm)

• Block wallpaper and passcode modification

*School hours is set from 5am to 3pm

*Option A gives full control over to the parent and requires parents to set up all restrictions from scratch. We only recommend this option for parents that are IT savvy and prepared to configure things on their own.

**Option B requires a written reason and approval from HOD/SH ICT.

**Screen Time and external parental control systems will not work with the Option B profile.

More details can be found at https://go.gov.sg/nass-mg-guide

Please inform an ICT staff at the ICT helpdesk at the sPACE room or use the form at http://go.gov.sg/naspwdreset to have a staff remedy the situation remotely.

The staff will contact you via school email for remote service.

All students can install school-curated apps found on the PLD's app catalog.

That being said, the school recommends only installing the required teaching & learning (T&L) apps when instructed by a teacher. This is because students are not able to delete apps on their own, which could lead to insufficient device space to download the necessary T&L apps and for security updates.

• Option A profiles configured to allow the Apple App Store & Option B profiles can install apps through Apple Appstore. However, the installed apps, if not whitelisted, will only be assessable during school hours.

• Refer to the question titled “What are the DMA options available for my child’s PLD?” for more information on DMA profiles.

• Refer to the question titled “How to delete apps on the PLD?” for more information on app deletion requests.

The school only manages the Default option during the term breaks, Options A and B will be provisioned to their respective profiles during that period.For the Default option:5am to 7am: No Youtube profile

7am to 3pm: Study hour profile

3pm to 11pm: No Youtube profile11pm+: Sleep hour till the next day

More details can be found at https://go.gov.sg/nass-mg-guide

Mobile Guardian

To login to Mobile Guardian, open the app and tap on Sign-in. Login to your Student iCON/MIMS account (ending with @students.edu.sg)

Apple ID

Student’s Apple ID is set up during iPad rollout. The school have also disabled the modification of the Apple ID account to prevent accidental data loss. If for any reason the account needs to be modified, please head to the school ICThelpdesk for assistance.

WARNING: resetting deletes all files inside the iPad. Back up your files before doing so.

1. Have a PC with iTunes or a Mac ready, along with a lightning cable.

2. Bring your iPad to recovery mode by holding the lock and home button together till you see the 'recovery mode' screen.

3. Connect the iPad to your pc/mac.

4. The iPad will be automatically detected, and a prompt will appear.

5. Choose, 'Restore'.

6. When it completes, go through the initial setup (Please do not sign in or load from a backup).

source: https://support.apple.com/en-us/HT212787

For files on your ipad, share, and transfer your files to a personal google drive or back them up on a physical flash drive using a Lightning to USB adapter/Lightning-enabled flash drive.

For Gmail based applications and files, use Google Takeout (takeout.google.com) to download your emails and files. You can also transfer ownership of your Google Docs, Sheets and Slides to your personal Google account. Alternatively, on a PC/mac, move your desired files into a folder. Right click the folder and select download.

For Onedrive, on a PC/mac, move your desired files into one folder. Right click the folder and select download.

For Onenote, have both your school and personal Microsoft account logged into the Onenote app. Tap and hold to select your desired pages/sections. Then select the move/copy button to move/copy the pages/sections to a notebook on your personal Microsoft account.

For Apple Notes, enable “on my ipad” folder for Apple Notes from the Settings app. While in your school Apple ID. Move your desired notes to the on my ipad folder. Switch over to your personal apple ID then move the notes to your Apple ID. (If notes remain in the “On my iPad” folder. You will lose the notes during ipad reset)

For other 3rd-party applications, you may try to update your username/email to retain access to your account.

For those Graduating or leaving Ngee Ann Secondary. Please do not use the iCloud backup. This is because the backup will store the DMA profile and will reapply it to the device upon activation. Please use the above or other methods of file backup.

You can login to the Mobile Guardian portal from this link(https://sg-portal.mobileguardian.com/#/login).

Note: If the Default profile is applied to the PLD, only the web-browsing history feature is available.

A Device Management Application (DMA) is an application to provide students with a safer digital learning environment and to help schools and parents manage students' use of their Personal Learning Devices (PLDs)

Source: https://www.moe.gov.sg/news/forum-letter-replies/20210828-parents-will-have-greater-flexibility-in-managing-child-use-of-learning-device-at-home