After the expiry of the device warranty period, students can still send their device to the service centre for repair. The charges quotation will be provided by the service centre and students/parents will have to decide whether to take up the repair based on the quotation received. Alternatively, students can consider going to alternative service centres (e.g. shops) to perform the repairs after the warranty is over.

Note: PLDs come with 3 years of Insurance and Warranty. Please use the official means to repair if you are considering a 3rd party.

Yes, to opt into Option A, please fill in this form link. The form is usually processed at the end of the month.

For Option B, please write to the school at [email protected] with proper reasoning.

Mobile Guardian

To login to Mobile Guardian, open the app and tap on Sign-in. Login to your Student iCON/MIMS account (ending with @students.edu.sg)

Apple ID

Student’s Apple ID is set up during iPad rollout. The school have also disabled the modification of the Apple ID account to prevent accidental data loss. If for any reason the account needs to be modified, please head to the helpdesk for assistance.

Regards,

Mr. Muhammad Nazmi Bin Nasir

ICT Associate, ICT Department ∙ Tel: +65 6784 4583

WARNING: resetting deletes all files inside the iPad. Back up your files before doing so.

1. Have a PC with iTunes or a Mac ready, along with a lightning cable.

2. Bring your iPad to recovery mode by holding the lock and home button together till you see the 'recovery mode' screen.

3. Connect the iPad to your pc/mac.

4. The iPad will be automatically detected, and a prompt will appear.

5. Choose, 'Restore'.

6. When it completes, go through the initial setup (Please do not sign in or load from a backup).

source: https://support.apple.com/en-us/HT212787

For files on your ipad, share, and transfer your files to a personal google drive or back them up on a physical flash drive using a Lightning to USB adapter/Lightning-enabled flash drive.

For Gmail based applications and files, use Google Takeout (takeout.google.com) to download your emails and files. You can also transfer ownership of your Google Docs, Sheets and Slides to your personal Google account. Alternatively, on a PC/mac, move your desired files into a folder. Right click the folder and select download.

For Onedrive, on a PC/mac, move your desired files into one folder. Right click the folder and select download.

For Onenote, have both your school and personal Microsoft account logged into the Onenote app. Tap and hold to select your desired pages/sections. Then select the move/copy button to move/copy the pages/sections to a notebook on your personal Microsoft account.

For Apple Notes, enable “on my ipad” folder for Apple Notes from the Settings app. While in your school Apple ID. Move your desired notes to the on my ipad folder. Switch over to your personal apple ID then move the notes to your Apple ID. (If notes remain in the “On my iPad” folder. You will lose the notes during ipad reset)

For other 3rd-party applications, you may try to update your username/email to retain access to your account.

For those Graduating or leaving Ngee Ann Secondary. Please do not use the iCloud backup. This is because the backup will store the DMA profile and will reapply it to the device upon activation. Please use the other methods of file backup.

You can login to the Mobile Guardian portal from this link(https://sg-portal.mobileguardian.com/#/login).

If the Default profile is applied to the PLD, only the web-browsing history feature is available.

PLD’s are assigned the Default profile during rollout. However, parents can opt-in/request for options A and B respectively.

• In the Default profile, the school manages the iPad restrictions, during and after school hours.

• While in Option A, the parents gain control after the designated school hours. *

• While in Option B, the PLD has no restrictions applied to the PLD after school hours. **

Parents who prefer the DMA to remain school-managed, but want to have a stricter restriction can request one of the school’s special profiles:

• Longer sleep hours (8pm to 6:30 am, originally 11pm to 5am)

• No youtube during dinner time (5 - 7pm)

• Block wallpaper and passcode modification

*School hours is set from 5am to 3pm

*Option A gives full control over to the parent and requires parents to set up all restrictions from scratch. We only recommend this option for parents that are IT savvy and prepared to configure things on their own.

**Option B requires a written reason and approval from HOD/SH ICT.

**Screen Time and external parental control systems will not work with the Option B profile.

A Device Management Application (DMA) is an application to provide students with a safer digital learning environment and to help schools and parents manage students' use of their Personal Learning Devices (PLDs)

Source: https://www.moe.gov.sg/news/forum-letter-replies/20210828-parents-will-have-greater-flexibility-in-managing-child-use-of-learning-device-at-home

Their invoices are sent to their students iCON email account after the iPad rollout day. You can retrieve your child’s PLD invoice from their email inbox.

Note: Student iCON email ends with "@students.edu.sg"

1. Proceed to ICTHelpdesk@sPace.

2. Inform ICT staff regarding the issues (e.g storage space, iPad disabled, apps)

3. ICT Staff will troubleshoot and give necessary advice.

• if everything is working fine, the device will be returned.

• Device may be wiped to restore functionality. (Device data may be lost, data backup is recommended)

• Students to seek Service via the Service Centres or Asiapac Fortnightly Servicing*

*while waiting for the device to be serviced a temporary iPad will be loaned during this period