We recommend using your phone’s native browser, such as Safari on iOS devices and Google Chrome on Android devices, to sign up or log in.

For Singpass issues

If you are unable to use Singpass, there are usually a few scenarios:

• sgID approval failure: Reset sgID in the Settings page within the Singpass app. If this is not available, try re-installing your Singpass mobile app.

• Singpass registration issue - OTP / SFV failure or Server error / Cards unable to show (Your card details could not be loaded or displayed within the Singpass app): Please reach out to Singpass help desk at +65 6335 3533

• Unable to launch Singpass app: Ensure your browser allows the Singpass app to automatically launch when you tap the QR code

Please check that:

• You are at least 15 years old and eligible for Singpass. If you've just turned 15, see how to register for Singpass.

• You are using the latest version of Singpass. You can also try deleting and reinstalling the app again.

• Your device is not jailbroken, using screen mirroring, or compromised

For OTP issues

We send 6-digit verification codes by SMS, from the ‘gov.sg’ SMS Sender ID. If you aren't receiving them in your Messages app, check the Junk Messages folder (iOS) or Spam & blocked folder (Android). If they have been marked as junk or spam, mark them as “Not junk”.

You may also try:

• Requesting a new verification code on MyActiveSG+

• Restarting your mobile phone

• Deleting unwanted SMSes to clear memory for new ones

• Removing any third-party filtering software (e.g. Truecaller)

• Disabling Do not disturb

Find more information on receiving ‘gov.sg’ SMSes.