- The one off $100 ActiveSG Credits top up is provided to new, eligible members (Singapore Citizens and Permanent Residents) only. If you meet the eligibility criteria, the credits will be reflected in your MyActiveSG+ account from 1 July onwards.
Will the new MyActiveSG+ still include the balloting feature?
MyActiveSG+ will continue to maintain a hybrid approach for facility bookings. This includes the balloting feature for peak-hour bookings for courts and fields, while off-peak slots remain first-come-first-served.I have already signed up for ActiveSG Beta previously and received $5 ActiveSG Credits. Will I get the additional $10 Anniversary Credits?
I saw that members who sign up on MyActiveSG+ from 15 June will receive $10 Anniversary Credits. I have already signed up for the ActiveSG Beta previously and received $5 ActiveSG Credits. Will I get the additional $10 Anniversary Credits?
Yes. Eligible members who previously signed up for ActiveSG Beta and received the $5 ActiveSG Credits will receive a one-time top up of $10 Anniversary Credits for use on MyActiveSG+.
To receive the $10 ActiveSG Anniversary Credits, members need to login to MyActiveSG+ between 15 June to 31 August.
How do I pay for bookings and purchases between 15 and 30 June if I am not able to utilise the ActiveSG Credits?
Members may continue to pay for bookings and purchases using PayNow or credit card.I have accounts on both the ActiveSG app and the new MyActiveSG+. When will I be able to see my ActiveSG Credits on the new platform?
Members will be able to see their ActiveSG Credits balance on MyActiveSG+ by 1 July.When and where can I sign up for the MyActiveSG+?
ActiveSG members can login to the new web-based platform via https://activesg.gov.sg/ 15 June 2024 onwards.Will I still be able to earn ActiveSG Credits by paying with MyCash?
The MyCash spend for ActiveSG Credits’ promotion will end on 31 May. You will no longer be able to earn ActiveSG Credits from MyCash spend from 1 June. You may continue to use your MyCash balance up to 14 August.How can I pay for my bookings without MyCash?
Members will be able to pay for bookings and purchases online using PayNow, credit/debit cards, or ActiveSG Credits.
What will happen to my MyCash balance after 15 August?
Members can check and utilise your MyCash balance on the ActiveSG app till 14 August. Your unused MyCash balance as of 15 August will be refunded to your PayNow-NRIC-linked bank account by 31 August 2024.
What will happen to my MyCash after the top up function ceases on 15 May?
The existing Active Wallet, the e-payment capability, comprises: a) MyCash (stored value feature) and b) ActiveSG Credits.
While members may no longer be able to top up their MyCash balance, they may continue to utilise their MyCash balance to pay for bookings or purchases with merchant partners until 14 August.
What is happening to the current ActiveSG web and mobile booking application (“ActiveSG app”)?
Sport Singapore (“SportSG”) will be phasing out the existing ActiveSG web and mobile booking application (“ActiveSG app”) to a refreshed web-based platform, the MyActiveSG+, starting from June. This move will take place progressively. The existing ActiveSG app will be discontinued on 1 October.What features will be impacted by the move from the ActiveSG app to MyActiveSG+?
ActiveSG members should note that the following features will be phased out or moved progressively to MyActiveSG+. Members may refer to the dedicated FAQ on each feature for more information.
Phased Out:
a. ActiveWallet’s MyCash (“MyCash”) stored-value function b.Transaction history for facilities and programmes c. SwimSafer 2.0 participant e-certificate downloadMoved to MyActiveSG+:
a. ActiveSG Credits b. Facilities booking c. Programmes booking d. Swimming pool and gym schemes and passesWhen can I expect these changes to take place?
ActiveSG members should take note of the following dates and how key features, such as payment methods, bookings, and schemes and passes, will be impacted over the next few months:
From 15 May:
a. MyCash: Members will no longer be able to top up their MyCash balance from 15 May, but may continue to utilise their MyCash balance to pay for bookings or purchases with merchant partners until 14 August.From 15 to 30 June:
a. ActiveSG Credits: From 15 to 30 June, members’ ActiveSG Credits will be migrated in batches to MyActiveSG+. Members will be able to use their credits on MyActiveSG+ by 1 July.
b. Members will no longer be able to use ActiveSG Credits on the ActiveSG app once it appears on MyActiveSG+.
c. During this time, users of the ActiveSG app may continue to make payments online via credit/debit cards or Active Wallet. Alternatively, members can also go down to the Sports Centres to pay using NETS, PayNow and credit/debit cards.
From 15 June to 31 August:
a. Members who login to MyActiveSG+ will receive a one-time top up of $10 ActiveSG Anniversary Credits to be used on the MyActiveSG+ only.From 15 July:
a. Facility Booking: Members who wish to make bookings for facilities (courts, fields, etc.) regardless of date of use can do so on MyActiveSG+. The Facility Booking feature will no longer be available for use on the ActiveSG app thereafter.
b. Programme Booking: Programmes starting from 15 July onwards will be available for booking 14 days in advance from 1 July on MyActiveSG+. Programmes commencing before 15 July will continue to be available for booking on the ActiveSG app.
From 15 August:
a. MyCash: The last day of MyCash utilisation on the ActiveSG app is 14 August. Members will receive their refunds for unused MyCash balance via their PayNow-NRIC-linked bank account by 31 August.
b. MyActiveSwimTM and MyActiveGymTM Schemes, Day Entry Passes: The last day of utilisation for pool and gym passes purchased via the ActiveSG app is 14 August. Members will receive refunds for unused passes via their PayNow-NRIC-linked bank account by mid-September. The refund amount for schemes will be prorated accordingly, while a full refund will be provided for unused day passes. Members who wish to purchase new passes can do so on MyActiveSG+ from 15 August.
What will happen to the existing ActiveSG app after 15 August?
The ActiveSG mobile app will continue to be available for members to view their transaction history till end-September, and book ongoing programmes that commenced before 15 July.My child does not have a Singpass account. How do I sign him or her up as a member in the MyActiveSG+?
Children without Singpass accounts will receive supplementary membership. Parents or legal guardians who login to MyActiveSG+ using Singpass will be able to tag their children to their accounts.