What are the requirements to set up Singpass app?

Question

Accepted Answer

Pre-requisite

Android

Please ensure you have updated to the latest version of Google Play Store or Huawei AppGallery.

To view your Play Store version, follow these steps:

iOS

Please ensure that your iOS minimum version is at least iOS 15 or more

If you are using Android, ensure you install the latest Singpass app from the Play Store. If your device is using another app market (e.g. Oppo App Market, Vivo V-Appstore, Xiaomi Get Apps), search for Play Store on the market and update the Play Store app from there.
If you are using iOS, ensure you install the latest Singpass app from the app store.

Please note:

Singpass only works on official Android and iOS operating systems that meet certification standards.
Devices with custom ROMs, rooted setups, or sideloaded apps are not supported.

These are the primarily methods to set up your app

Option 1: Use SMS-OTP + Singpass face verification: You will need your device and photo updated in the ICA portal
Option 2: If you have an existing Singpass app and are setting up your Singpass app on another device, you may proceed with the app-to-app setup flow
Singpass foreign account set up: Refer to the SFA guide

If you're having trouble registering or logging in to Singpass, here are some common issues and solutions:

Additional Guide:

Ensure the Google or Huawei server is connectable
Open the Play Store or Huawei AppGallery to allow the app to synchronise with the server
If you are in China, the Google service may be blocked by the local service provider. Using a Singapore roaming data plan may resolve the connection issue