To enjoy the benefit of making an online LPA, we would like to encourage you to approach persons you trust, such as your family members or loved ones, to set up your Singpass app on their spare smart device. Please follow the instructions below to set up your Singpass on the spare device:

1. (If the smart device's Singpass app has an existing Singpass account logged in) On the Singpass app, press Settings, Reset this app. Follow in-app instructions to reset the app.

2. Set up the Singpass app with your Singpass Account. Enter your Singpass ID and password.

3. (For local users with a mobile number registered with Singpass) Enter the SMS One-Time Password sent to your mobile number.

4. You may be prompted to perform a face scan enabled by Singpass Face Verification to authenticate your identity.

5. Follow the in-app instructions to set up your 6-digit app passcode or biometric option.

6. Follow Step 1 to reset the Singpass app after you have completed your LPA-related transactions.

If you are unable to obtain a spare smart device, you may submit a hardcopy LPA via mail or drop off at OPG’s office at 20 Lengkok Bahru #04-02, Family@Enabling Village, Singapore 159053. Please include a cover letter on why a hardcopy LPA is submitted. Hardcopy LPA submission is subject to the Public Guardian's approval.