I’ve tried it out and would love to provide you with some feedback!
We’ll love to hear your comments, questions, and suggestions at: go.gov.sg/scamshield-bot-feedback
A Singapore Government Agency Website
Top Questions From Citizens
We’ll love to hear your comments, questions, and suggestions at: go.gov.sg/scamshield-bot-feedback
The nature of scams change frequently as scammers change their tactics. This may lead to scam SMSes or calls getting through as ScamShield’s in-App algorithm takes some time to detect these new scam trends. The ScamShield team seeks your help to report any new scam messages or calls on the ScamShield app that were not detected by the App, in order for us to keep our products up to date to fight scams better. By reporting scam messages and calls that were not detected by the ScamShield App, you help to keep the community safe from scams.
If you think that your number might have been blocked or reported as a scam number, write in to scamshield@ncpc.org.sg. The SPF team will also be reviewing all reports and will not blacklist any contacts or numbers that are not involved in scams so be rest assured that an incorrect report will not be flagged as scam by the SPF.
We highly recommend you download the ScamShield app so that you can protect yourself from scam calls and scam SMSes coming from confirmed blacklisted scammers.
No, the Bot will not be able to read your other WhatsApp messages.
You can find the official ScamShield App on the Google Play store or Apple App store.
In general, please only download apps from the official app store onto your mobile phone.
We started the Bot with WhatsApp as it is the most popular messaging platform in Singapore. We may consider other messaging platforms like Telegram, but are currently focusing our efforts on the WhatsApp Bot to ensure it is successful.
You can use either! We wanted to ease reporting of scams for everyone, hence we created more reporting channels to do so. Reporting on either the ScamShield Bot or App, depending on which is easier for you, will go through the same channels to inform the authorities for action.
We also encourage users to add the Bot on WhatsApp and download the App, so that you easily check and reports scams on the Bot while receiving protection from scam SMS and calls via the App.
From 31 Jan 2023, the "Likely-SCAM" header is used on all SMSes sent by local and foreign entities that use alphanumeric Sender IDs which are not registered with Singapore SMS Sender ID Registry (SSIR). IMDA's guidelines on Sender ID can be found here.
As the "Likely-SCAM" header in itself is a warning to the user and functions similar to a spam filter, users are advised to exercise caution when they receive such SMSes. Users should ignore SMSes with a "Likely-SCAM" Sender ID if the content of the message is not relevant to them.
The ScamShield app does not filter SMSes with the "Likely-SCAM" Sender ID as they could contain legitimate information - e.g. OTPs from a foreign business which did not register its Sender ID in Singapore.