Do you see these labels when you receive a call on your Android device?

Suspected Spam Caller (Google)

This call detection and labelling is not done by the ScamShield app ❌. This is the in-built caller ID & spam protection by Google. To turn this off, please follow these steps: Open the Phone app > Tap More options (three dots)  > Settings  > Caller ID and spam > Turn See caller ID & spam on or off.

Scam or Fraud or Suspected spam (Samsung)

This call detection and labelling is not done by the ScamShield app ❌. This is the Samsung Smart Call function. To turn this off, please refer to: https://www.samsung.com/sg/apps/smart-call/

Then how does ScamShield block calls?

ScamShield blocks calls silently. This means that if a phone number is blocked in the ScamShield database, calls from this phone number will not reach you. Phone numbers are blocked when -

ScamShield users submit scam call reports > authorities review such scam call reports > the caller is deemed suspicious and blocked.

To report a suspicious call, please follow the instructions in our guide.

How do I know if a call is blocked by the ScamShield app on my Android device?

To check if a call is blocked by the ScamShield app, go to your call log > look for a blocked call 🚫 > click on info ℹ️ > it should say “auto rejected call”. Please refer to the following image: