How do I get my shop code?
You will receive your shop code from the CDC Ambassador during your onboarding session. It will also be sent to you via SMS to your registered mobile number.
How do I gain access to the app?
You may download the app 'RedeemSG Merchant' on Apple App Store or Google Play Store. A CDC Ambassador will get in touch with you for the sign up and onboarding. Training will be provided during the onboarding process, and you will be provided with your unique shop code to access the app.
Can I share my RedeemSG Merchant account with my staff? How do they login to the app?
Your staff can download the RedeemSG Merchant app using their own device, and log-in using the same shop code that was issued to you by the CDC Ambassador or sent to you via SMS. Please get all your staff to download the app and login via your Shop Code to ensure that customers can redeem their vouchers with your staff even if you are not at the stall.
I currently have multiple shop branches. Am I able to track each of the shops' transactions individually and ensure only one branch's staff can see that branch's records?
Yes, in order to enable this, you can sign-up each branch as a single shop account and that shop will be issued its own shop code. Staff will then only be able to see that particular shop's transactions.