What should I do if my PAssion Silver Concession card/PAssion Silver card (non-concession) is damaged, E.G. due to wear and tear (referring to physical condition of the card)?

For an immediate replacement, you may approach any SimplyGo Ticketing Service Centre with your damaged PAssion Silver Concession Card, original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background.

Anyone helping you to apply for a replacement would have to present his or her own original NRIC/Passport in addition to the above-mentioned items.

You can also file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass (if applicable) at the SimplyGo Ticketing Service Centre. The amount will be pro-rated and refunded to you within 10 working days.

Please note that a replacement fee of $8.10 is applicable.

Your existing yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.

For PAssion Silver Card (Non-Concession):

You may approach your nearest CC for assistance if your card is damaged. Please note that a replacement fee of $7.50 will be applicable. The replacement card will be mailed to you in about 3 weeks.

You may also submit your request at the CC to recover any remaining travel value in your card. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card [TEMPORARILY UNAVAILABLE] after 28 working days. The damaged card will be retained by the CC.