What should I do if my PAssion Silver Concession card/PAssion Silver Card (non-concession) is defective (when card cannot be read at the transit devices)?

For PAssion Silver Concession Card:

If your PAssion Silver Concession Card is defective, you may present the faulty card to the Customer Service Officer at any SimplyGo Ticket Office to obtain a Temporary Card.

This Temporary Card comes with a $5 travel value to help you make your way to a SimplyGo Ticketing Service Centre for an immediate replacement and to file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass (if applicable). The amount will be pro-rated and refunded to you within 10 working days.

Do take note that the Temporary Card is valid for only 10 days. You may also top up the card for use, but adult fares will be deducted. When making your new PAssion Silver Concession Card, the Temporary Card must be returned. If you fail to return the Temporary Card, a $10 fee will be imposed. There will not be any replacement cost for your new PAssion Silver Concession Card if the original card is found to be defective by TransitLink. Otherwise, an $8.10 replacement fee is applicable.

For PAssion Silver Card (Non-Concession):

You may approach your nearest Community Club/Centre (CC) for assistance if your card is faulty. There is no replacement cost if the card is found to be faulty, else a replacement fee of $7.50 is applicable. The replacement card will be mailed to you in about 3 weeks.

You may also submit your request at the CC to recover any remaining travel value in your card. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card [TEMPORARILY UNAVAILABLE] after 28 working days. The faulty card will be retained by the CC.

Your existing yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.