For PAssion Silver Concession Card: 
For an immediate replacement, you may approach any SimplyGo Ticketing Service Centre with your damaged PAssion Silver Concession Card, original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. 

Anyone helping you to apply for a replacement would have to present his or her own original NRIC/Passport in addition to the above-mentioned items. 

You can also file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass (if applicable) at the SimplyGo Ticketing Service Centre. The amount will be pro-rated and refunded to you within 10 working days. 

Please note that a replacement fee of $8.10 is applicable. 

Your existing yuu Points will remain in your yuu Account and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.

For PAssion Silver Card (Non-Concession): 
You may approach your nearest CC for assistance if your card is damaged. Please note that a replacement fee of $7.50 will be applicable. The replacement card will be mailed to you in about 3 weeks. 

You will need to complete the 'EZ-recover application for PAssion EZ-Link Card' form available at the CC if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to CC. The damaged card will be retained by the CC.

Your existing yuu Points will remain in your yuu Account and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.