What should I do if I lose my PAssion Silver Concession card/PAssion Silver card (non-concession)?
For PAssion Silver Concession Card:
You can apply for a replacement for your lost card via:
Visit any SimplyGo Ticketing Service Centre with your original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. Anyone helping you to apply for a replacement would have to present his or her own original NRIC/Passport in addition to the above-mentioned items.
Please note that a replacement fee of $16.10/$15.10* is applicable.
*Enjoy discounted administrative fee when you apply for your replacement at Self Service Channels such as online, mobile app and SimplyGo Kiosk
A lost card report will be filed automatically once you replace your concession card. For security reasons, the loss report is irreversible once it is logged into the system.
The lost card will be deactivated and would no longer be usable even if found. TransitLink will refund the remaining travel value in your card after the lost card report has been filed. You will need to provide your mobile number to the SimplyGo Ticketing Service Centre, or input your mobile number when applying for the lost replacement via e-Service on the TransitLink website and TransitLink SimplyGo mobile app, to process the refund. You will receive a claim number via SMS to collect your refund at any SimplyGo Ticket Office after 7 working days. TransitLink will not be liable for any misuse before the lost card report is filed.
You will also have to inform the National Library Board (NLB) of the lost concession card to avoid any misuse. You may call NLB's helpdesk at 6332 3255. Your existing yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.
For PAssion Silver Card (Non-Concession):
Please call PA Contact Centre Hotline at 6225 5322, which operates daily from 8am to 6pm (excluding public holidays), for assistance. Alternatively, you may get your lost PAssion Silver Card (Non-Concession) replaced at your nearest Community Club/Centre (CC). Please note that a replacement fee of $7.50 is applicable. The replacement card will be mailed to you in about 3 weeks.
You may also approach your nearest CC for assistance to file for a refund of the remaining travel value in your card after the loss report has been filed. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card after 28 working days. Should there be any misuse before the card is cancelled, PA will not be liable to issue any refund.
You will also have to file a loss report with the National Library Board (NLB) to deactivate your card to prevent any misuse. You may call NLB's helpdesk at 6332 3255. Your existing yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.
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