Students are to inform their school-based service desk whenever there is a replacement/change of device.

This is to facilitate the installation of the DMA into the new device.

School DMA administrator will enrol the new device to their school’s DMA.

For all new devices where the DMA enrolment was not done during the device handover exercise in school

(including all devices collected from contractor’s service centres), the school DMA administrator will first check

that all backups are done, before doing a factory reset before enrolling the new device into the DMA.