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What happens if my child’s iPad screen is damaged as he/she has accidentally drop it? (Hardware issue)

Updated by YCSS

  1. Back up your important files to school Managed Apple ID iCloud.

  2. Inform the school ICT Team for assistance.

  3. (a)Student may proceed straight to Apple Service Centre. (Average turnaround time for hardware repair/replacement is 2-3 weeks, subject to severity of damage, parts availability and customer’s promptness in responding to inquiries.

    Please remind your child to bring the new iPad to ICT Office to onboard DMA.

    OR

    (b) Student may get school's ICT team assistance to log a case to AsiaPac to activate the Fortnightly Collection Service. (Average turnaround time for hardware repair/replacement is 4 weeks, subject to severity of damage, parts availability and customer’s promptness in responding to inquiries)

Your child’s/ward’s PLD will come with the Enhanced Device Bundle which includes: • 4-year warranty • 4-year insurance (which includes 2 repairs or 1 replacement claim)

Topics:

PDLP – DEVICE AND HARDWARE ISSUES

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