Email Lenovo Helpdesk at aseansg@lenovo.com and cc pdlplenovo@asiapac.com.sg.Please include in the email with Proof of Purchase and School, Device Model, Serial Number, Brief description of problem, person to contact and your contact number.

Every school has a prescribed device selected and our school has chosen the Chromebook which is consistent across all 4 levels in our school. We would strongly encourage the purchase of the prescribed device, but we would respect the decision of the parents should they choose to use their personal devices as long as they are able to perform the following:

• On screen writing with the use of a stylus

• access to Google workplace

• access to Microsoft Office

• internet access

• zoom meeting with earpiece (wired or Bluetooth)

Please note that parents who have submitted ‘Yes, purchasing’ cannot retract their decisions as the order has already been submitted to the vendors.

1. Make a police report.

2. Inform the school via email at admin_nchs@moe.edu.sg.

3. Email Lenovo Helpdesk at aseansg@lenovo.com and cc both pdlplenovo@asiapac.com.sg and admin_nchs@moe.edu.sg with the police report and proof of purchase.

4. For further queries, you may contact Lenovo Helpdesk at 800 852 8100. Their operating hours are Mon-Fri: 0900-1800 and Sat: 0900-1500.