[Family Exclusion Order] 

Individuals may apply to revoke their Family Exclusion Order after being on the safeguard for at least one year and when there is a substantial change to the relevant circumstances since the order was made. The Family Exclusion Order will remain in force until it is revoked successfully.  

The Respondent and Immediate Family Members (must be at least 21 years old, and include spouse, children, parents, and siblings) of Respondent can apply for the revocation. To submit an application, please visit the National Council on Problem Gambling (NCPG) website (www.ncpg.org.sg) and log in with your Singpass. If you require assistance on how to submit your application, you may contact NCPG at 6354 8154. 

The Respondent should get ready the following documents to upload during the application: 

• Credit Bureau Singapore Report 

• Personal Bureau Individual Credit Report 

• Latest Bank Statements 

• Latest Pay Slips 

• Income Tax Notice of Assessment or Documents evidencing Income 

Please ensure that the documents uploaded are in JPEG, JPG, PNG or PDF format and not exceeding 5 MB each. 

After submission, Respondent will be required to make an appointment for a harm assessment at NCPG’s appointed agency, Resilienz Clinic. Family Exclusion Order Applicant / family members of the Respondent in NCPG’s record will be contacted by the counsellor to gather more information about the Respondent and changes in circumstances. Additionally, if the application is made by the Respondent, the Council will need to give permission before the application can proceed to the next stage. 

After the interviews and assessments are completed, if the Council grants permission for the application to be made, or if an application is made by a supportive family member, a hearing will be scheduled to hear the affected parties. 

The duration which NCPG takes to decide if the Family Exclusion Order can be revoked depends on how soon the revocation procedures are completed. Most applications take about 6 months to complete. 

For revocation outcome of Family Exclusion Order, you will receive a letter from National Council on Problem Gambling (NCPG).  

[Family Visit Limit] 

Individuals may apply to revoke or vary their Family Visit Limit after being on the safeguard for at least one year. The Family Visit Limit will remain in force until it is revoked successfully. 

The Respondent and Immediate Family Members (must be at least 21 years old, and include spouse, children, parents, and siblings) of Respondent can apply for the revocation. Please contact NCPG at 6354 8154 for assistance with your application. 

The Respondent should get ready the following documents to submit during the application: 

Credit Bureau Singapore Report 

Personal Bureau Individual Credit Report 

Latest Bank Statements 

Latest Pay Slips 

Income Tax Notice of Assessment or Documents evidencing Income 

After submission, Respondent will be required to make an appointment for a harm assessment at NCPG’s appointed agency, Resilienz Clinic. Family Visit Limit Applicant / family members of the Respondent will be contacted by the counsellor to gather more information about the Respondent and changes in circumstances. Additionally, if the application is made by the Respondent, the Council will need to give permission before the application can proceed to the next stage. 

After the interviews and assessments are completed, if the Council grants permission for the application to be made, or if an application is made by a supportive family member, a hearing will be scheduled to hear the affected parties. 

The duration which NCPG takes to decide if the Family Visit Limit can be revoked depends on how soon the revocation / variation procedures are completed. Most applications take about 6 months to complete. 

For revocation outcome of Family Visit Limit, you will receive a letter from National Council on Problem Gambling (NCPG).