What “reasonable measures” should be taken to ensure continuity of care of affected patients in the event of cessation of service / transfer of care?
Healthcare Services (General) Regulations, Service standards
Some examples of “reasonable measures” could include contacting every affected patient within a reasonable period prior to cessation of service, putting up a notice on the website and/ or at the clinic, and/ or arranging transfer of care to another appropriate licensee (in such cases, the patient’s acknowledgement should be obtained).
Licensees may wish to seek legal advice pertaining to the handling of patient health records (e.g., if patient is uncontactable).
Related questions
How long should patient health records be kept after cessation of a clinic’s licence?
What does a licensee need to include in the plan of action as part of Business Continuity Planning (BCP)?
What are some measures that a licensee should take to ensure that the medicinal or health products are delivered or transported directly to the intended destination without any diversion or deviation from the intended route?
How detailed must the business continuity plans (BCP) be? Will there be a template or standard operating procedure provided by MOH to guide licensees on drafting the business continuity plan?
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