As guidance, a licensee can consider including the following plans as part of the plan of action:

a. A service continuity plan;

b. A plan to transfer the patient health records of the licensee’s patients to another licensee;

c. A plan for alternative manpower arrangements in the event that the licensee’s employees who are involved in delivering clinical services are unable to continue doing so;

A licensee should also develop a risk management plan identifying the risks specific to the licensable healthcare service that the licensee is authorised to provide, and set out the risk mitigation processes and requisite audits.