If the licensee intends to cease the provision of any LHS, the licensee must ensure reasonable measures are taken to ensure continuity of care of the affected patient, including transferring the patient health record to the licensee who is taking over the care of the patient.

Licensees are not required to retain the patient health records if the health records or detailed medical reports of the patients have been handed over to the licensee taking over the care of the patients, or to the patients upon the request by the patients or authorized representative.

If the licensee is a company or body corporate and the licence remains valid, the relevant requirements for retention of patient health records, as per the Licence Conditions on the Retention Periods of Patient Health Records must be met.