- There are no administrative charges for dealers to use myPal and/or submit the semi-annual returns.
Do I still need to log on to the GoBusiness Licensing Portal for registration matters?
Yes, you are still required to log on to the GoBusiness Licensing Portal at https://www.gobusiness.gov.sg/licences for registration matters.
I am unable to access myPal using my computer/mobile devices.Please ensure that you have downloaded the latest version of your respective operating system (e.g. Microsoft Windows, Androids, iOS).
I would like to assign more than one user to access myPal. How do I do that?
As the Registered Officer (RO), you will need to add roles e.g. Corppass Administrator or user via the Corppass website in order for them to access myPal. Please go here: https://www.corppass.gov.sg/corppass/common/findoutmore. Please note that the RO may choose to assume the role of a Corppass Administrator.
What if I forget my Singpass ID or need to reset the password?Please visit the Singpass website: https://www.singpass.gov.sg/spauth/login/loginpage.
What is myPal?
The my Precious Stones and Precious Metals Dealer’s Portal, in short myPal, is a one-stop portal that allows regulated dealers to better communicate with ACD on various matters such as registration, supervision and semi-annual return.
What is the hotline to call if I face technical difficulties using myPal?
You may wish to call the MinLaw hotline 1800 2255 529 from Monday to Friday, 8.30am to 5.00pm. Alternatively, you can submit your enquiry via the online enquiry form on the MinLaw website at https://go.gov.sg/contactminlaw.
Will my draft semi-annual return be auto-saved in myPal?
There are no auto-saved features in myPal. You are advised to click "Save Changes" after completing each section in the semi-annual return form. The semi-annual return form in myPal will also prompt you to save your draft submission if you are exiting the semi-annual return form.