What should I do if I encounter an error when I upload photo image for my Singapore citizenship, Permanent Residence and/or Long-Term Visit Pass application?
You are advised to view the details of the error message. Please note that the following photo criteria:
image file is in jpg, jpeg, heic, heif and png file extension format
preferred dimension is 400 x 514 pixels
file size is not more than 8MB
The above criteria must be fulfilled for the photo to be accepted in ICA e-Service.
You may refer to the ICA photo guidelines for more information. Do note that your photo image will be checked by ICA according to our requirements after successful upload.
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