What should I do if I encounter error messages when submitting my extension of stay application?
You may contact us via the enquiry form with the screenshot of the error message and the following details for further assistance:-
a) Applicant’s Full Name;
b) Applicant’s Date of Birth;
c) Applicant’s Passport Number;
d) Applicant’s FIN (if any);
e) Application Reference Number (if any);
f) Sponsor’s NRIC (if any); &
g) Contact Number.
Related questions
What can I do if the e-Service hangs when I enter my details for the extension of stay application?
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How do I extend my stay if I am unable to submit the application online?
What should I do if I am prompted with an error message when submitting the SG Arrival Card?
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