This may happen when companies or drivers submit an incorrect vehicle number via the MyICA Mobile App (under ‘Submit cargo clearance’) or the ICA e-Service. For instance, if the actual vehicle number is V1234D but V1235D was submitted instead, ICA would not be able to retrieve the permit using V1234D. The driver would be requested to show a screenshot or PDF copy of the submission details on their mobile device to the ICA officer for verification. If further verification is required, the driver would be directed to the secondary office. Hence, it is important to ensure that the correct vehicle number is submitted to minimise such inconveniences.