Users will be informed of both scheduled and ad-hoc downtime via the MyICA Mobile App or the ICA e-Service.

Please be informed that submissions made before the downtime would have been stored in ICA's cargo clearance system. Drivers can proceed to the checkpoints without the need to make a new submission. Users who need to make a new submission or amend an earlier submission during system downtime can continue to do so via the MyICA Mobile App (under cargo clearance) or ICA e-Service. A QR code will be generated for each successful submission or amendment. Drivers will need to present the QR code at the checkpoints and no physical copies of cargo clearance permits are required for cargo clearance.