How can I receive Healthpoints if I do not have a smartphone or a Healthy 365 account?

Question

Accepted Answer

If you do not have a Healthy 365 account or smartphone, you can still receive Healthpoints through the following options:

Create a Healthy 365 account on your family member’s smartphone:

Use a family member’s smartphone to create a Healthy 365 account.
After completing your first Health Plan consultation/ annual Health Plan check-in*, your family member can check your Healthy 365 account to confirm that you have received your Healthpoints**.
Alternatively, visit Healthier SG Enrolment Stations, IMDA digital hubs, Active Ageing Centres (AACs), or call the HPB Hotline at 1800 223 1313 for help setting up your Healthy 365 account.
Ensure your account is set up within 12 months of your first Health Plan consultation or completion of both criteria for the one-off 1,500 Healthpoints benefit (worth $10), to receive your Healthpoints, otherwise they will expire. Once Healthpoints are credited into your Healthy 365 account, they will remain valid for 6 months and can be redeemed for e-vouchers, such as FairPrice eVouchers.

*For eligibility criteria of the one-off 1,500 Healthpoints benefit (worth $10), please refer to How can I qualify for the one-off 1,500 Healthpoints benefit (worth $10) that will be launched on 1 July 2026?

**Please allow 3 to 5 days for your Healthpoints to be credited to your Healthy 365 profile.

Visit selected polyclinics or public health institutions for further support (Travel Card Option):

If you do not have a Healthy 365 account or a caregiver who can assist, visit selected polyclinics or public health institutions where a Healthier SG staff will assist you.
Please bring your NRIC and a valid Travel Card (e.g. SimplyGo card).

To find the nearest location, please refer to the following list:

Regional Healthcare Cluster Touchpoints and their Operating Hours

NATIONAL UNIVERSITY HEALTH SYSTEM (NUHS)

Commencement Date: 8 December 2025 onwards

Hotline: 6908 2222

Venue

Address

Operating Hours

Bukit Batok Polyclinic

(Level 1 Counter 10)

50 Bukit Batok West Avenue 3, Singapore 659164

Mondays to Fridays
8:00am to 1:00pm

2:00pm to 4:30pm

Registration closes at 4pm*

Saturdays
8:00am to 12:30pm

Registration closes at 12pm*

Sundays & Public Holidays
Closed

Bukit Panjang Polyclinic

(NUHSConnect station, Level 3, station 306)

50 Woodlands Road,

#03-02, Singapore 677726

Choa Chu Kang Polyclinic

(Level 1 Counter 1)

2 Teck Whye Crescent, Singapore 688846

Clementi Polyclinic

(NUHSConnect station, beside Room 15)

Blk 451 Clementi Avenue 3,

#02-307, Singapore 120451

Jurong Polyclinic

(NUHSConnect station, Level 1 Counter 9)

190 Jurong East Avenue 1,

Singapore 609788

Pioneer Polyclinic

(NUHSConnect station, Level 4)

26 Jurong West Street 61,

Singapore 648201

Queenstown Polyclinic

(NUHSConnect station, Level 2, Counter 201A & 201B)

580 Stirling Road,

Singapore 148958

Ng Teng Fong General Hospital

(Health Connect Booth at Tower A, Level 2, next to HUGGS cafe (#02-32A))

1 Jurong East Street 21,

Tower A, Singapore 609606

Mondays to Fridays
8:00am to 12:00pm

1:00pm to 4:00pm

National University Hospital
(Health Connect Booth at Medical Centre, Zone B Lobby @ Level 3)

5 Lower Kent Ridge Rd,

Singapore 119074

NHG HEALTH

Commencement Date: 16 December 2025 onwards

Hotline: 6355 3000

Venue

Address

Operating Hours

Ang Mo Kio Polyclinic

(Level 4 counter 1)

21 Ang Mo Kio Central 2,

Singapore 569666

Mondays to Fridays
8:30am to 1:00pm

2:00pm to 4:00pm

Saturdays
8:30am to 12:00pm

Sundays & Public Holidays
Closed

Geylang Polyclinic

(Level 1 MRO counter 101)

21 Geylang East Central,

Singapore 389707

Hougang Polyclinic

(Level 1 MRO Counter 9)

89 Hougang Avenue 4,

Singapore 538829

Kallang Polyclinic

(Level 3 Counter C & E)

701 Serangoon Road,

Singapore 328263

Khatib Polyclinic

(Level 2 Healthier SG Booth, Counter C)

690 Yishun Ring Road,

Singapore 769567

Sembawang Polyclinic

(Level 2, Clinic 2A, Counter C/D)

21 Canberra Link, #01-03,

Singapore 756973

Toa Payoh Polyclinic

(Level 1, MRO Counter 6)

2003 Toa Payoh Lorong 8,

Singapore 319260

Woodlands Polyclinic

(Level1, MRO Counter 7)

10 Woodlands Street 31,

Singapore 738579

Yishun Polyclinic

(Level 5, PSA Counter 4)

2 Yishun Avenue 9,

Singapore 768898

Serangoon Polyclinic

(Level 2 Healthier SG Mobile Counter)

587 Upper Serangoon Road,

Singapore 534564

SINGHEALTH Commencement Date: 5 January 2026 to 27 February 2026 Hotline: 9111 7376
Venue	Address	Operating Hours
Pasir Ris Polyclinic (Level 1M E-services area (next to Pharmacare))	6 Pasir Ris Drive 8, #1M-01, Singapore 519466	Mondays to Fridays 8:00am to 5:00pm Saturdays, Sundays & Public Holidays Closed
Tampines Polyclinic (Space near L1 entrance)	1 Tampines Street 41, Singapore 529203
Punggol Polyclinic (Level 1 (next to the registration kiosks)	681 Punggol Drive, Oasis Terraces, #02-01, Singapore 820681

How can I receive Healthpoints if I do not have a smartphone or a Healthy 365 account?

To find the nearest location, please refer to the following list:

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Related questions

How will I receive my Healthpoints as part of my enrolment into Healthier SG? Will my Healthpoints expire?

I enrolled in Healthier SG and completed my first Health Plan consultation/ in-person annual Health Plan check-in, but I have not received my Healthpoints. How long will it take for me to receive the Healthpoints?

How can I qualify for the one-off 1,500 Healthpoints benefit (worth $10) that will be launched on 1 July 2026?

Can I still qualify for the one-off Healthpoints benefit if I am unable to access HealthHub to view my updated Health Plan (e.g. I do not have a smartphone)?

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