(a) What does this error message means?
a: The system will match the following information provided by the buyer and the seller in their separate applications,
(i) the Resale Flat Address
(ii) the Option-To-Purchase Details (Resale Price, Option Fee, Deposit, Option Grant Date, Option Exercise Date, OTP Serial No)
Both buyers and sellers have to provide consistent information relating to the resale transaction. If the second party, receives the error message “The information provided by buyers and sellers are different”, it means that the information provided by the second party does not tally with that provided by the first party.
(b) How do I proceed to submit my application?
b: You will have to re-check the information you have provided. When filling up this portion, please refer to the Option to Purchase that both buyers and sellers have executed.
You will also have to check with the first party on the information he has provided. In the situation where the error is caused by the first party, you will have to inform HDB. You may contact our Customer Service Officer at 6490 3626 (Mon - Fri from 8:30 am to 5:30 pm) to seek assistance for your submission of the resale application.