e-Resale - HDB

A Singapore Government Agency Website

22 questions ine-Resale

Who can use e-Resale system to submit Resale Application and/or Request for Value?
e-Resale system can be used by:- (i) Salespersons engaged by the buyers or sellers to submit Resale Application; (ii) Salespersons engaged by the buyers to submit Request for Value.
HDB 25d ago
What are the operating hours of this e-Service?
The e-Resale system is available 24 hours a day, including Sundays and Public Holidays.
HDB 25d ago
Is the helpdesk available 24 hours, 7 days a week?
For assistance on resale policies and procedures, you may call the Sales/ Resale Customer Service Line at 1800-8663066 during office hours.
HDB 25d ago
I am a salesperson submitting application on behalf of my clients (i.e. buyers or sellers). Upon logging in, I encounter an error message "You are not the salesperson of this estate agent". Why should I do?
Please check against the CEA's Public Register to ensure that your name is updated under the correct estate agent.
HDB 25d ago
While I was in the midst of submitting my resale application/ Request for Value, I encountered an "Inactive Time Out" prompt. What should I do?
If you do not complete the submission of your Resale Application or Request for Value within a certain time frame, the system will prompt you to confirm whether you wish to continue with the transaction. If you click 'OK', you will continue to have access to the e-Resale system for submission. If you click 'Cancel', you will not be able to access any confidential information.
HDB 25d ago
What is the security feature in protecting the information transmitted through e-Resale system?
The e-Resale system protects the information transmitted by using the SSL (Secure Socket Layer).
HDB 25d ago
For online payment by credit card, what is the hardware or software required?
For credit card payments, no special hardware or software is required. When the credit card payment option is invoked, you will be prompted to key in your name, credit card number and the card expiry date.

Use of Singpass
For credit card payments, no special hardware or software is required. When the credit card payment option is invoked, you will be prompted to key in your name, credit card number and the card expiry date. Use of SingpassUse of Singpass
HDB 25d ago
To submit Resale Application or Request for Value via the e-Resale system, what information do I need to log on?
You will need to key in your NRIC number and your Singpass password.
HDB 25d ago
I am a salesperson submitting an application on behalf of my clients (i.e. buyers or sellers). Do I need to log on using my own personal Singpass or using the buyers’/ sellers' Singpass?
As a salesperson, you should choose the "Salesperson" option and log in using your own NRIC number and Singpass.
HDB 25d ago
For transactions involving Administrator/ Executor/ Public Trustee, whose SingPass should be used to submit the resale application?
The person who is doing the submission via the e-Resale system will have to log in using his own NRIC number and Singpass.
HDB 25d ago