Do I need to pay to apply for an HFE letter?
No. It is free of charge.
What is the processing time of the HFE letter application?
The processing time is about 1 month, after HDB has received the completed application and all required documents. It is expected to be longer during peak periods, such as in the month(s) of an HDB sales launch, and just before and after that. Flat buyers are advised to apply for an HFE letter early, taking into account the processing time required by HDB.
How would I know when the HFE letter is issued to me?
HDB will notify you via SMS when your HFE letter is available for viewing on the HDB Flat Portal. Log in to the HDB Flat Portal to check the status of your HFE letter application and view your HFE letter (when ready) by selecting My Flat Dashboard > I am a new/resale flat buyer.
What is the validity period of an HFE letter?
An HFE letter is valid for 9 months from the date of issue.Can I request to extend the validity period of the HFE letter?
As the information provided to HDB in the earlier HFE letter application may be dated, HDB is unable to extend the validity of an HFE letter. Please submit a fresh application for an HFE letter.
I have saved my HFE letter application. When must I complete the application? What will happen if I do not complete my application by then?
The 2 steps to an HFE letter application must be completed within 30 calendar days of each other, including having co-applicants and occupiers, if any, to sign electronically via their Singpass and uploading all the required documents. The last day to complete Step 2 of your HFE letter application is stated in the HDB Flat Portal. If you are unable to do so, please start afresh from Step 1.
How do I delete my HFE letter application if I need to make changes?
Please use the “Delete draft” button at the bottom of each page of your application.How may I submit my HFE letter application if someone in my household does not have Singpass?
Please apply for a Singpass account or reset the password via the Singpass online request service.
What type of documents can be uploaded?
Please ensure that:- Your files are in PDF, JPG or PNG format, and are not encrypted.
- Each file size is up to 5MB and the total size of all files is up to 40MB.
- The file names have only alphabets, numbers, spaces, dashes (‘_’), hyphens (‘-‘) or full stops (‘.’).
If I have more than one payslip in a month, can I upload all of them?
Yes. The application e-Service can support the uploading of multiple documents. If you are requested to provide payslips, please provide all payslips for each month.