You should be receiving government SMSes from 'gov.sg' sender ID.Your gov.sg message might have been mistakenly filtered to your Messages app's spam/junk folder. If so, please mark it as "Not Junk".Detailed steps on how to do it on iOS and Android

Android:

1. Check the Messages app.

2. Navigate to the Spam & blocked folder.

3. Locate the gov.sg message.

4. If found, mark it as "Not Junk".

iOS:

1. Open the Messages app.

2. Go to the Junk Messages folder.

3. Find the gov.sg message.

4. If it's there, mark it as "Not Junk".

You can also try the following ways if you have received 'gov.sg' SMSes before:

• restart your mobile phone

• remove messages from your inbox to clear memory for more messages

• remove any third-party filtering software (e.g. truecaller)

• disable do not disturb functions

• remove SIM and insert again

• try the same SIM card in another phone (if this works, it is likely a mobile phone issue)

• retry to generate OTP 

• update your mobile device software

• perform a factory reset to ensure no third-party software is causing the issue

If you are on iOS and only OTPs are missing, try this

https://ask.gov.sg/govsg/questions/clysdwuu5000sl2cxbqwdxv1f

If you still continue to not receive the messages after all the steps are taken please reach out to us via the

"Ask a question" button and provide us the following details.

• Your mobile number

• Your telecom provider (Telco)

• The type of message you were expecting

• From which Government agency or system

• Date and time you expected to receive the SMS.

Report suspicious or scam SMSes by using this form go.gov.sg/report-sms

Thank you for remaining vigilant and playing a part in keeping Singapore safe!

A nationwide SMS will be sent between the dates of 14 to 18 June 2024 to inform and introduce residents of Singapore to this new measure. If your mobile number is registered via Singpass, you can expect to receive the following SMS:

Here is the content of the SMSSingapore Government

---

By 1 July 2024, all government agencies will use the gov.sg SMS Sender ID.

This means SMSes from all agencies will appear in a single conversation thread, instead of separately.

Keep this SMS, as messages that appear here are from the government.

Visit sms.gov.sg for more information, including how to recognise a government SMS.

---

This is an automated message sent by the Singapore Government.

From 1 July 2024, the Sender IDs of individual Government agencies, ministries, statutory board, and services will no longer be in use, and their SMSes will all come from the gov.sg Sender ID.

You will progressively receive gov.sg SMSes from 18 June 2024. By 1 July 2024, SMSes from across government agencies, ministries, statutory boards, and services will come from the single gov.sg Sender ID.

Using a single gov.sg SMS Sender ID will make it easier for the public to identify authentic government SMSes. From 1 July 2024 onwards, the public can be sure that all SMSes from the gov.sg Sender ID have been sent from a Singapore Government agency, ministry, statutory board, or service.

gov.sg SMSes will be sent to recipients across all operating systems and mobile phone devices, as long as their mobile number is registered with a telecommunications service provider (telco) in Singapore, and registered with a government agency, ministry, statutory board, or service. You do not need to update your phone's operating system to receive gov.sg SMSes.

Melayu FAQ

https://ask.gov.sg/govsg-ms

ScamShield only filters SMSes that are from senders who are marked as scam by the Singapore Police Force. Official government messages from gov.sg will not be filtered by ScamShield.

If your gov.sg SMSes are filtered into the 'Unknown Senders' folder in iOS - please refer to this question.For more information about how ScamShield filters your messages, please refer to the Scamshield FAQ

If you cannot find the information you need in this FAQ, please click the 'Ask a Question' button in the top right corner of this page to submit your enquiries. We will respond as soon as possible.

The SMS will be sent directly from the gov.sg Sender ID with an SMS header indicating the government agency or service that the message is sent from. Every SMS will consist of a standardised footer and header.

You will receive SMS messages as long as your mobile number is registered with any of the respective Singapore Government agencies, ministries, statutory boards, and services. You may receive the SMS from gov.sg or another Sender ID, depending on the country you are in.

Number registered with Singapore Government agency/service?

Number registered with Singapore telcos?

Your physical location

Will you receive SMSes from the Singapore Government?

Will you receive SMSes from “gov.sg” Sender ID?

Yes

Yes

In SG

Yes

Yes

Yes

Yes

Outside of SG

Yes

Maybe*

Yes

No

In SG

Yes

Maybe*

Yes

No

Outside of SG

Yes

Maybe*

* SMSes may be received as gov.sg or another Sender ID, depending on the country they are based in.

You may receive gov.sg SMSes in either English, Chinese, Malay, or Tamil. The language used in each gov.sg SMS message can be set by the government agency’s officer.

There are some key indicators that can help you identify a legitimate gov.sg SMS:

• The SMS will show gov.sg as the Sender ID, with all the letters in lowercase.

• The SMS will begin with the full name of the government agency or service that sent the message (e.g. Immigration and Checkpoints Authority, or Singpass)

• The SMS will end with the standardised footer of 'This is an automated message sent by the Singapore Government.

Furthermore, all gov.sg SMSes will appear one after another in a single conversation, instead of separate conversations.

If any of these indicators is missing, please report the message immediately using this form: go.gov.sg/report-sms

请游览中文常见问题

https://ask.gov.sg/govsg-zh