I can't find my gov.sg OTPs on iOS, what can I do?

Updated by GOVSG 2y ago

22 found this helpful

If you are receiving other gov.sg SMSes but can't find the OTPs on iOS 17 or 18, go to Settings/System Settings > Passwords > Password Options and turn off Delete After Use.

Topics:

Help and support Message filtering

I didn’t receive my gov.sg SMS, what can I do?

govsg

Updated 1y ago

My gov.sg SMSes get filtered into the 'Unknown Senders' folder in iOS. How can I resolve it?

govsg

Updated 8mo ago

From other agencies

I was asked to enter my mobile number, but did not receive the OTP or voucher link SMS. What should I do?

redeemsg

Updated 10mo ago

I was prompted to key in an OTP, but did not receive the OTP or voucher link SMS. What should I do?