PLDs (Warranty - CHS

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3 questions inPLDs (Warranty

What is covered by the warranty and insurance?
The PLD will come with a 3-year warranty and insurance coverage allowing for claims of two
repairs or one replacement. The following events are covered by insurance:
Fire
Lightning
Power Surges
Accidental e.g water spillage, drop etc
Theft due to forcible entry
Robbery
CHS 1y ago
What happens if the device is stolen / lost and will the replacement be of the same or a different model?
The insurance coverage is only applicable to situations of damages and loss where the student has taken all necessary precautions to safeguard the PLD. A police report will need to be made for the insurance claim. The device replacement will only be of the same model as the insurance covers the model 'Lenovo 500e Gen3' for 2023 level 1 and 'Lenovo 500e Gen2‚Äô for 2023 level 2 to 4 and not the category of chromebooks.
CHS 1y ago
What is the support given if a student encounters technical problems?
There will be In-class Cyber Innovation Ambassadors who will be briefed on troubleshooting common ICT issues. More complex issues will be referred to the in-house service desk at the Media Resource Room which is manned daily by Desktop Engineers for students from 8am-4pm. Further issues can be referred to Lenovo Service Centre at 3 Irving Road, #01-17 Tai Seng Centre, Singapore 369522.
CHS 1y ago