- The MyCash spend for ActiveSG Credits’ promotion will end on 31 May. You will no longer be able to earn ActiveSG Credits from MyCash spend from 1 June. You may continue to use your MyCash balance up to 14 August.
How can I pay for my bookings without MyCash?
Members will be able to pay for bookings and purchases online using PayNow, credit/debit cards, or ActiveSG Credits.
What will happen to my MyCash balance after 15 August?
Members can check and utilise your MyCash balance on the ActiveSG app till 14 August. Your unused MyCash balance as of 15 August will be refunded to your PayNow-NRIC-linked bank account by 31 August 2024.
What will happen to my MyCash after the top up function ceases on 15 May?
The existing Active Wallet, the e-payment capability, comprises: a) MyCash (stored value feature) and b) ActiveSG Credits.
While members may no longer be able to top up their MyCash balance, they may continue to utilise their MyCash balance to pay for bookings or purchases with merchant partners until 14 August.
My family member does not have PayNow. Can I receive the refund on their behalf?
If you require assistance, please contact our Quality Service Manager at 1800 344 1177, or contact us online at https://members.myactivesg.com/feedback.Who do I contact if I did not receive my MyCash refund?
If you require assistance regarding your refunds, please contact our Quality Service Manager at 1800 344 1177, or contact us online at https://members.myactivesg.com/feedbackI do not have PayNow? Will I still get my refund?
Members who do not have PayNow can authorise another family member to receive the refund via PayNow linked to the family member's NRIC.
Should you or someone you know require assistance, please contact our Quality Service Manager at 1800 344 1177, or contact us online at https://members.myactivesg.com/feedback
How will I know that the correct MyCash balance amount has been refunded to me?
Members can check your outstanding MyCash balance (as of 15 August) in Active Wallet on the ActiveSG app till 30 September.
If you have received the wrong refund amount or require further assistance, please contact our Quality Service Manager at 1800 344 1177, or contact us online at https://members.myactivesg.com/feedback.
Will I still be able to pay for goods and services at Active Wallet merchants?
You may continue to pay for purchases at Active Wallet merchants from now till 14 August. Active Wallet merchants will no longer accept payments using Active Wallet from 15 August. You may view the list of participating merchants here.