Passes purchased on MyActiveSG+ cannot be cancelled or refunded once purchased.

However, if you are unable to use your booking due to unforeseen circumstances (e.g. rain), you may write in to ActiveSG here. A screenshot of the receipt will be required. Do note that cancellation requests due to a change of mind or a purchase mistake will not be entertained.

To avoid this in the future, please check the pool type before buying; the "How to choose" section on the pool pass purchase page indicates the pool type for each ActiveSG pool.