When your booking is cancelled due to rain, your refund will typically be processed within 5 working days. Do note that only unused bookings will be refunded. If you utilised your facility booking despite the rain, you will not be eligible for a refund.

Once the refund is approved, you will receive an SMS confirming the refund details and amount. Do note that the cash portion of your refund will be returned via the original mode of payment, and may take up to 10 working days to be reflected in your account. The ActiveSG credit portion of the refund will immediately be credited to your MyActiveSG+ account.

You can check your booking refund status on the MyActiveSG+ platform, under the respective booking.