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SMS notifications are changing from 31 August 2025. What’s affected?


Updated by ACTIVESG 103 found this helpful

From 31 August 2025, non-essential notifications like booking confirmations and unsuccessful ballot results will no longer be sent via SMS.

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Moving forward, notifications will be delivered through the following channels:

Notification

SMS

Email

Confirmations for facility bookings

❌

✅

Confirmations for placing ballots

❌

✅

Confirmations for programme registrations

❌

✅

Confirmations for account linking

❌

✅

Unsuccessful ballots

❌

✅

Successful ballots

✅

✅

Updates to programmes

✅

✅

Cancellations

✅

✅

Refunds and credit adjustments

✅

✅

Requests to link account

✅

✅

Terminations and suspensions

✅

✅

OTPs

✅

✅

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