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I did not receive an SMS and/or email notification for my child's booking or ballot. Why?

Updated by ACTIVESG

Only the parent who booked or balloted on behalf of a child will receive an SMS and/or email notification. However, the other parent of the child can still log in to their MyActiveSG+ account to view their child's:

  • Pending ballots

  • Ballot results

  • Upcoming bookings

If you encounter any issues, please reach out to us for support at https://go.gov.sg/activesg-feedbackform.

Topics:

MyActiveSG+Facility Booking

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