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SMS notifications are changing from 31 August 2025. What’s affected?


Updated by ACTIVESG 102 found this helpful

From 31 August 2025, non-essential notifications like booking confirmations and unsuccessful ballot results will no longer be sent via SMS.

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Moving forward, notifications will be delivered through the following channels:

Notification

SMS

Email

Confirmations for facility bookings

Confirmations for placing ballots

Confirmations for programme registrations

Confirmations for account linking

Unsuccessful ballots

Successful ballots

Updates to programmes

Cancellations

Refunds and credit adjustments

Requests to link account

Terminations and suspensions

OTPs

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